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Kingswood - Scheme Manager - Hull, England, UK

Madeleine Kingswood

Hull, England, UK


Scheme Manager

Work History

Sheltered Housing Manager 3 month Temporary Contract


December 2011 - April 2012

As a Scheme Manager of three Sheltered Housing Schemes my day to day duties included providing housing management to elderly residents
Dealing with rent enquiries, Health and Safety issues, reporting repairs, liaising with various agencies- NHS, Social Services etc to promote and facilitate help where needed to enable older and vulnerable people to live independently.

Estate Manager cover for long term illness

Hanover Housing

May 2011 - August 2011

Responsible for all the housing management of 41 flats, giving different types of support to residents when needed

Administrative Support Bank work


From December 2009

Reception and Admin short- term contracts at various Health Centres and Minor Injuries Unit

Scheme Manager

William Sutton Homes

July 2008 - July 2009

• Responsible for managing all tasks contributing to the smooth running of a Sheltered Housing Scheme.
• To ensure the well-being of the tenants and efficient functioning of the Scheme including inspecting and reporting all repairs,
• Interviewing applicants for new residencies, give advice and advocacy with various agencies when necessary.
• Help fill in Housing Benefit forms, DLA applications, listening and liaising with tenants re any issues they may have whilst remaining impartial.

Community Housing Assistant

Habinteg Housing

May 2008 - July 2008

• Responsible for the efficient running of two schemes
• Dealing with general enquiries
• Inspecting and reporting all repairs
• Maintaining and updating care plans
• Undertaking risk assessments

• Filling in forms and writing letters on behalf of the service
• Providing emotional support and being a representative on behalf of service users
• Making referrals to supporting agencies
• Liaising with statutory and voluntary agencies to provide a holistic support
• Completing daily visits to tenants in their properties to ensure needs are met and supporting independent living

Tenant Support Housing Officer

York Housing Association

May 2007 - June 2007

• Supported clients (B & E M) with tenancy, budgeting and education issues
• Provided support for problems
• Dealt with re-housing Issues
• Carried out Inspections

Housing Officer

December 2006 - July 2007

• Responsible for issues relating to rent arrears, rent accounts, court appearances, debt counseling and housing benefit claims
• Helped to reduce arrears

Administrative Officer

Kingston upon Hull City Council Asylum Support & Interpretation Team

September 2006 - November 2006

• Received telephone calls from clients re their needs and repairs, reception of clients, dealt with Gas & Electricity accounts.
• Booking interpreters for translation services

Project Worker

Stonham Women's Services

Supported women fleeing domestic violence-issues with rent, housing benefits, GP services, hospital, solicitors and court appointments


Leeds University & Leeds General Infirmary

Participated in drug trial research

Client Manager

Xy-Tec Drug Test Solutions

• Carried out general Office Manager duties
• Facilitated drug testing on clients premises at their request
• Established relationships with both new and existing clients
• Responsible for all computer based administration

Assistant Co-ordinator - Domestic Violence, Rape and Sexual Offences

Victim Support

• Received and allocated referrals from the police and public
• Contacted victims of crime and follow up work
• Developed local links and networks representing victim support
• Coordinated meetings, trained and supported volunteers

Project Worker


• Provided advice, information and advocacy on a one to one and group basis
• Marketed and promoted services to external agencies, schools and youth clubs
• Recruited volunteers
• Supervised Seasonal Workers and admin staff
• Produced statistical information for funding proposals to support
• Responsible for the line management in funding applications

Contact Centre Advisor

NHS Direct

• Gave telephone based advice and guidance on health issues
• Referred urgent calls to emergency services, A & E or nursing staff for advice

Placement Manager

Direct Training Services

• Interviewed and recruited Trainees from the local employment office
• Marketed work based training to local businesses
• Secured work placements and employment opportunities

Placement Co-ordinator

BWB Training and Services Ltd

• Interviewed school leavers for work based training
• Resourced businesses for NVQ training
• Trained towards D32/D33 Vocational Assessor Award


Qualifications & Certifications

Counselling Skills

City and Guilds

Hull College

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