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Drury - Trainee, NVQ Assessor, Beauty Therapy, Retail, - Heanor, England, UK

Maddy Drury

Heanor, England, UK


Trainee, NVQ Assessor, Beauty Therapy, Retail,

Work History

Manager Of A Charity Shop

From February 2013


Charity Shop Manager

From February 2013

Full Time;

My current job is the manager of a Headway charity shop, Headway are the leading, uk brain injury association, their association is wonderful and does an amazing job in raising money to help and support both survivors of brain injuries and their families. This includes having a nurse led helpline and rehabilitation services for brain injury survivors.

My role here is extremely varied, demanding and interesting. Although I feel I have a wealth of experience within the typical high street retail sector, I have never worked in the charity sector of retail before and surprisingly there is a huge difference in how retail works within this sector and there is just as much pressure relating to sales targets, KPI'S (key performance indicators) and shop performance as there is within 'normal' retail.

However I have thoroughly enjoyed experiencing and learning from this other main area of retail, as charity shops are becoming more and more popular and seem to be the places to shop in since our economy has changed and I know from my training with headway that their aim is to match the high street retailers - in terms of shop presentation, performance and customer service.
Only in July, at our managers meeting, Headway organized a training session and demonstration with John Lewis at our head office in Nottingham, this training was great and was designed to help us when we're creating our displays and dressing our windows.

For this role I deal with every aspect of the day to day running of the business, from the opening up, organizing, training and motivating the staff and volunteers, helping, advising and serving customers, to sorting through the high volume of donations we regularly receive, then changing and displaying the stock on the shop floor to accommodate the donations, dressing the windows, tagging, pricing and steaming stock, using the till, cashing up, daily banking, completing all the administration and daily paperwork and collating the sales...

Volunteer Counsellor

Derbyshire Rape Crisis

December 2011 - August 2013

(Now named SV2)

Although I still remain involved with DRC, I am no longer on the helpline. The helpline worker was a role I did for just over 18 months, based in Derby, I usually did at least one two hour shift per week.

This was a real eye opening and emotive role for me and one which DRC trained and prepared you for in advance, they offer a comprehensive, ten week, in - house training programme, continual professional development and regular supervision sessions to ensure your well-being and continuation of professional working standards and ethics.

Base 51;
(Young people 12 - )
My voluntary work with Base 51, in Nottingham, is all with young people aged between 12 and 25, mostly referred to us through their school, parents or GP and I have to say just how much I love working with the young people, seeing their confidence, acceptance of self and self-worth grow and develop over time.
I feel very honoured to be a part of these young people's lives at a time when my help and support could potentially have a really positive and productive effect on their lives, futures and the decisions they go on to make.

However our role here is to assist young people with their learning of how to help themselves. We are there to help and encourage their self-empowerment not to rescue or dis-empower them and our understanding of this is vital.
As part of this role I have regular contact and discussions with parents, so being able to communicate empathically, maintain confidentiality, understand and relate to potentially anxious and angry parents is a crucial part of my voluntary work here.

Helpline Worker

Derbyshire Rape Crisis

October 2010 - October 2012

West Nottinghamshire College

CPCAB Certificates gained at levels; 1, 2 and 3 In Counselling Studies and Skills,
(Counseling and Psychotherapy central awarding body)

Employment History Overview;
(Most recent first)

Chesterfield College

City and Guilds Teaching Qualification; (7407) Level 4;
Stage 1,

Beauty Salon Manager Then Owner

June 2002 - September 2012

Boots The Chemist;

Sales Assistant Then Account Manager

June 2002 - May 2007

Employment History In Detail;
Most recent first;

Manager Then Owner

Beauty Salon

Full Time;

For over ten years I managed and for seven years I actually owned a very busy and popular beauty salon.

Being a Beauty Therapist requires great customer/client care, sensitivity, confidentiality and professionalism, along with a natural retail, sales and customer service ability. You need to be able to relate well to people on a one to one basis, build a rapport, confidence and trust.

As a beauty therapist you are still very much a part of the retail world and customer/client care is absolutely paramount but whereas at Boots I was selling and promoting products and brands, here at the salon I was promoting and selling treatments, services and experiences - as well as beauty products.
Selling the beauty, make up and skincare products was something I did to compliment the treatments we offered and to enable the client to continue taking care of their skin after their treatment at home.

I cannot begin to tell you the amount of experience I feel I've gained over the last ten years in running this business, for many of these years I had employees, who I took on at a college level and then trained up myself within the salon.

This was something I truly enjoyed and felt very passionately about, being able to convert the theory the students were learning at college into practise within the salon. As I believe that's when your real learning begins and you truly experience the job and all that it requires.
This also meant being aware and having an understanding of the students training programme, learning style, and the assessment criteria. In Sept 2003 I returned to college to complete a city and guilds, stage one, teaching qualification, which I found was essential in enabling me to competently train and develop beauty therapy students within the salon.
Along with this qualification I also needed staff management skills and an awareness of the data protection act, employer legislation and health and safety regulations.

I believe to run a successful...

Boots The Chemist

Sales Assistant Then N07 Account Manager
Both full and part time,

Before my time at the salon, I worked for Boots The Chemist for five years, I began there as a general sales assistant on a Saturday, in the Alfreton branch, while supporting myself through college and worked my way up to Account Manager for their N07 brand, within the Westfield shopping centre store, in Derby.

This role involved many similar duties to the ones I detailed at the salon and the ones I do currently such as; Assisting, advising and serving customers, using the till, cashing up, creating sales, promoting offers, being aware of and meeting KPI'S (key performance indicators) organising and motivating staff, organising staff rota's, training and annual leave, promoting and coordinating events in store, maximising, monitoring and recording sales and targets, monitoring staff performances, targets and creating incentives, general administration duties, ordering stock, and brand/counter maintenance.

As the No7 Account Manager my role also included interviewing, performing staff training and appraisals, conducting general, group, in - house training and most importantly ensuring Boot's excellent customer service standards were maintained.

During my time with Boots I was also the stores staff council representative, the Derby store had over 200 staff, at that time and I was their representative if any issues or problems were to arise.

This included attending regular staff council meetings with other stores representatives to look at the issues that were being raised by staff and how they could be effectively overcome and dealt with, maintaining a notice board and providing my store with updates and bulletins on what's happening within the staff council.

This role required a confident, confidential, empathic and professional manner.
This role also meant being involved with disciplinaries, grievances, management meetings and basically being a 'middle man' between shop floor staff and the...

Qualifications & Certifications

English language

Mortimer Wilson Secondary School

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