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Grivei - Nanny - Salisbury, England, UK

Madalina Grivei

Salisbury, England, UK




2 years experience in looking after different ages of children

Work History

Au pair

Gillian and Jason Marantz

January 2012 - October 2013

Working City: London
-looking after children ( 2 girls aged 2 and 7, one boy aged 2 )
-Personal care ( bath, food, bedtime, babysitting )
-taking them to their activities ( Childminder, Nursery, School, Gymnastic..etc )
-light cleaning
Recommendation: Gillian and Jason Marantz

Customer Service Analyst / Assistant Manager

BDT Cars

April 2010 - April 2011

Working City: Bucharest
Department: Customer Service
Company activity field: authorized dealer and car service
-promotion of the company's services
-acquisition and settlement of the customer's requests and complaints
-checking and filing the documents of the transports
-contact person between the telecommunication company and employer
Recommendation: Tellu Striinu, CEO

Customer Enquiry Team Leader

Cargus DHL

March 2009 - January 2010

Working city: Bucharest
Department: Customer Service
Company activity field: Other postal and courier activities
-planning, coordination, evaluation and reporting the department's specific projects or activities according to the plan.
-permanent motivation and support to the direct team
-participation to analyze, planning and strategy activities of the department
-monitoring and acting monthly on the individual and departments results and implementation of solutions in order to prevent negative impacts to the objectives of the department
-providing support for consultants in real time, keep them update with all the changes regarding procedures and processes involved, so that the customers could get the best solution on the first call

Qualifications & Certifications

Communication and Public Relations

High school Constantin C. Kiritescu

University of Marketing and International Business

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