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- Part time
I am currently preparing a BA in “International business” at the Greenwich University, which has allowed me to excel in my work environment. It helps me understand certain challenging situation businesses face nowadays, and as a manager how to respond to those situations in the most efficient way without disturbing any parties (i.e. Company, employees, customers).
Assistant Selling Manager
October 2010 - July 2013
131-141 King's road, SW3 4PW London
158 Regent Street, W1B 5SW London
➢ Ensure that customer's needs are met every day
➢ Member of the District Service Committee which aim is, reviewing our customer service standards
➢ Perform store's opening and closing procedures within the company's standards (i.e. payroll, paper work, staff schedule)
➢ Set daily objectives for the entire team through morning meetings and analysis of achievements of the day throughout evening meetings
➢ Familiarise the team with the store daily financial goal, as well as achievements
➢ Supervise a team of 10 to 20 members on a daily basis
➢ Establish and accomplish weekly objectives for the department and its members
➢ Coach the team where opportunities lie
➢ Ensure operation systems are checked and run perfectly
September 2005 - June 2010
6 Avenue Franklin Roosevelt, 75008 Paris, France
➢ Provide an impeccable customer service
➢ Managing junior colleagues
➢ Ensure that daily financial targets are met
➢ Making sure that inventory is accurate and complete within the time frame
➢ Ensure that space for new collections is ready and delivery of the collections is accurate
➢ Maintaining internal visual merchandising and in-store displays within company standards
August 2002 - November 2003
75 avenue des Champs Elysées, 75008 Paris, France
➢ Welcoming customers in an extremely polite and helpful manner
➢ Taking telephone orders whether domestics or internationals.
➢ Maintain the store clear
➢ Restock products as necessary
Qualifications & Certifications
University of Greenwich
Letters and Languages option English and Spanish
Paris West University of Nanterre
Sciences Technologiques Tertaires
Lycée Uruguay France
College Pierre Gassendi Secondary School
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