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Philip - Airport Ground Crew - Perth, Scotland, UK

Lynsey Philip

Perth, Scotland, UK

Services

Airport Ground Crew

Work History

Customer Contact Agent/Administrator

MGT

From September 2004

Kirkcaldy

* Providing Customer Service to customers via telecommunications.
* Providing Technical Assistance.
* Dealing and responding to customer complaint mail and e-mails
* Updating spreadsheets.
* Working to client deadlines ensuring that time is used effectively.
* Training and supervising new contact agents
* Taking part in Client and Employee meetings, taking minutes and displaying them on our Intranet so that colleagues can understand the outcomes to their questions.

Trainee Assistance Manageress

The Living Rooms

June 2002 - September 2004

Kirkcaldy

* Worked in a busy environment under stressful conditions.
* Supervised a team of staff ensuring everything ran smoothly through the delegations of tasks.
* Keyholder, opening and locking up the public house.
* Taking stock control so that the order of new stock would be correct.
* Making up the staff rota's ensuring that the correct amount of staff would be working resulting in a smooth operation.
* Cash Handling, this also involved ensuring that the takings were correct every evening before taking them to the bank.
* General bar work, being part of the team


72 Massereene Road, Kirkcaldy, Fife, KY2 5RT
Telephone: 07521318323
E-mail: lynseyphilip@live.co.uk

Waitress/Barmaid

The Café Continental

January 1998 - June 2002

- Kirkcaldy

* Worked in busy environment.
* Ensured that all customers were treated in a professional manner and efficient, both in the restaurant and bar.
* Cash handling.
* Stock taking.

Qualifications & Certifications

Balwearie High School

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