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Norah - Overall Skills, Knowledge And Experiences - Worcester Park, England, UK

Lyne Norah

Worcester Park, England, UK


Overall Skills, Knowledge And Experiences


• A proven ability to demonstrate excellent leadership and people management.
• A high level of personal drive and sound judgement.
• Successfully reduced staff turnover and improved staff's work performance by promoting and encouraging team work, as well as spotting on individual staff potential and encouraging them to build upon that.
• In charge of all business aspects across the board with excellent, productive and ongoing results.

• Completing clients and company finance accounts, on a daily and weekly basis.
• Maximising business by recovering lost clients, closing deals, cross selling.
• Promoting the image of company.
• Constantly hitting targets and deadlines.

• Successfully organised and headed meetings across the board, internal and external.
• Accurately recorded documentation of meetings, incidents, business and client’s records and so forth. While informing all concerned via email, face to face, postal or by phone.
• Continuously maintaining a high standard of successful and on-going communication between existing clients as well as increasing new client data base, on all levels.
• Interviewed, trained, encouraged, supervised and disciplined staff if and when required.

Work History

Voluntary Worker

Geranium Shop

From January 2011

✓ Running the store when required (including opening and closing).
✓ Admin, handling cash and daily banking.
✓ Dealing with all aspects of stock.
✓ Staff interviewing, training and supervision.
✓ Dealing with customers complaints and enquires both on the phone and face to face.

Field Sales Executive

Capture Photography

✓ Promoting company products and financial services.
✓ Travelling daily across the South West..
✓ Using visual aids to assist in sales increase.

Fields Account / Development Manager

Shopacheck Financial Services

✓ Selling and cross selling company's products and services to both new and existing customers.
✓ Handling large amounts of cash on a daily basis.
✓ Clawing back lost monies, regaining past customers while still maintaining a high standard of customer service with existing clients.
✓ Designing and producing company literature.
✓ Giving financial advice to customers about products and services of the company.

Acting Manager

Mango's Bistro

✓ Responsible for everyday running of the business.
✓ Following Health and safety procedures for the customers, staff and premises.
✓ Improving and promoting the business.
✓ Supervision, training, interviewing, terminating and disciplining staff.
✓ Brainstorming with customers and staff, and then going on to create new dishes and uses for the premises to increase customers and profits.
✓ Sourcing then contacting new suppliers.
✓ Opening and closing of the premises. Cashing up and banking.

Inclusion Worker

Several Secondary Schools

✓ Supervising, teaching life skills and the curriculum to individuals and small groups (11 to 18 year olds) in and out of the classroom environment.
✓ Discreet observation of (individuals and small groups).
✓ Counselling. Teaching Life Skills.
✓ Liaising with in-house staff and outside agencies, weekly, as when as when required.
✓ Researching, creating, writing lesson plans, reports, and minutes of meetings, hourly, daily and weekly. Heading meetings.

Qualifications & Certifications


Exeter College


Open University

Maths and English

Priory High School

Business Management

Exeter University

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