Blake Owen - Business Administration/Client Service - Sunshine Coast QLD, Australia

Lynda Blake Owen

Sunshine Coast QLD, Australia


Business Administration/Client Service


My administrative duties have included; high volume data entry, extensive use of computerised applications/databases,developing & interpreting legislation&policies,responding to enquiries,promoting services,records management,delivering training

Work History

Casual Retail Assistant

PAS Group

May 2013 - February 2014

• Store open and close responsibilities
• Balancing register at start and close of business
• Use of POS and PLU software
• Working with the Team and working unsupervised on public holidays and late nights
• Pricing and presentation of stock

Training Queensland Customer Centre (Manager)

Department of Education, Training and Employment

- Brisbane
1996 - 2012 - Various roles within the Department including:
• Training Queensland Customer Centre (Manager)
• Training Services Information Centre (Training Consultant and Senior Training Development Consultant for apprentices and trainees)
I became proficient in all job roles undertaken by the teams I worked in to enable me to be able to share workloads depending on areas of highest demand. These roles included:

• Managing diaries, recording minutes, facilitating meetings, and managing correspondence including developing letter templates and writing emails and letters on behalf of the Department and the Minister
• Learning existing and new systems, databases and software quickly, to a standard where I could train other staff and external clients. I have always used the Microsoft suite and am confident in Word, Excel, Power Point and Outlook
• In my Help Desk position (which responded to enquiries from across the state) - I responded to phone, email and online enquiries and provided product and service information to a wide range of external and internal clients
• In my Customer Care Centre position, I worked in the 'shop front' for the Department as the Customer Centre answered all telephone and email enquiries on matters relating to vocational training.

Hairdressing Teacher

Hervey Bay Senior College

Prior to 1994:
• Manager - Stefan Hair Fashions - 8 years
• Proprietor of hairdressing salon - 4 years
• Cairns TAFE - Hairdressing Tutor - 2 years

Qualifications & Certifications

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