Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently or in a team and exceeds expectations as shown by winning employee of the quarter and most improved employee of the year. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Co Founder and Administrator of Helping Wings Not for Profit- Founder and Administrator of Galah Owners Rock group
From April 2012
Funerals and Memorials -
September 2010 - June 2013
Performing all administrative tasks including MYOB and payroll, working in a fast paced environment demanding strong organizational and interpersonal skills. Trustworthy ethical and discreet committed to superior customer service with an empathetic compassionate and pleasant nature liaising with external clients ensuring
effective communication at all times
Receivables and Payables
Entering of all data into in-house systems
April 2009 - September 2010
Handled multifaceted clerical tasks, ensured the delivery of premium service to
clients. Quickly became a trusted assistant known for a “can-do” attitude,
flexibility and high-quality work.
Assisting the community welfare office with the Eddie Dixon Centre for the
Loading of Receivables and Payables into MYOB
Cashier Point of Sale transactions relating to the Paddington Markets
Reception for visiting Dr’s and Church
Claims Assessor/promoted Snr Claims Assessor
Colonial Mutual/ Comminsure –
May 1999 - April 2010
Winner of two employee of the quarter vision excellence awards for providing customer service above and beyond what was required, received numerous monthly vision excellence awards for handling of sensitive claims and customer service. Acting Team Manager for six months, generating reports on workload, attending management meetings and supervising nine staff members. Ensuring the delivery of a premium service, to clients with compassion and empathy.
Responsible for a portfolio of over 600 retail risk claims
Liaised with family members and estate representatives
Assessed all claims in a timely, accurate and compassionate manner
Excelled in a high volume work environment with constantly changing
Demonstrated professionalism and efficiency at all times
Trained new staff members in the claims procedures, processes and
Provided mentoring to cadets
Completed data entry, filing and records management
Assessed claims from start to finish
Handled a high volume of telephone inquiries
Provided customer service to internal and external clients
Worked with agents, brokers, medical and legal individuals
Registering Helping Wings as a not for profit organisation
The main goal of Helping Wings is to help any bird owner in crisis with vet bills – food-toys etc -as most pet insurance companies do not recognise our feathered kids ( FIDS) as being insurable. To do this we run auctions with most items having been donated out of our own pockets with a few donated items from other supporters. We promote safe and responsible bird ownership, offer support to new bird owners and we help owners financially with their vet bills in emergencies where the bird has become ill and emergency treatment or surgery is required.
Qualifications & Certifications
Karamu High School
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