Smith - Customer Service - San Antonio, TX, USA

Lydia Smith

San Antonio, TX, USA


Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I am great with people. I am very comfortable talking with people and listening to people whether it be about asking for information or discussing problems.

Work History

Tier 3 Medical Transcriptionist and Editor

Modal Transcription Services

From June 2010

Edit reports transcribed by outsourcing facility. Make changes/corrections if needed. Transcription of Acute Care and Radiology also. Verify patient demographic information and verify work type. Resolve blanks in reports. Currently using Dolbey Fusion software, DocQroute, DocQmanage, and ASR for Radiology. Quality score 99.2%.

Manager, Medical Transcription Department

Darnall Army Community Hospital, Ford

From June 2010

Medical Editor

West Florida Hospital

November 2004 - June 2010

I transcribed medical documents/reports. I also edited medical documents and reports for accuracy of medical terms, grammar, spelling and more.


Medical Transcription Department

Supervised six transcriptionists completing Acute Care and Radiology dictation. Evaluated transcription backlog and need. Assigned stat reports. Completed monthly and quarterly production reports, statistical reports and payroll.
Employee of the Month, May 2002
Numerous Perfect Attendance Citations and Savings Bond Awards
Nominated Employee of the Quarter, First Quarter 2002

• Office 97
• Windows 95
• Microsoft Word
• Microsoft Works
• Windows Excel
• Advanced Excel Certification
• Symphony
• Lotus
• Word Perfect


• DocQroute
• DocQmanage.
• Conversion of software to upgrade or new version as needed.
• Dictaphone and Lanier equipment experience.
• Dolbey, Fusion, and ASR.
• Transcription production 1000-2000 lines per day.
• Quality score consistently 98-99.2%.

Qualifications & Certifications

Zane Trace University, Zanesville, Ohio

Management and Office Administration

Muskingum Area Technical College

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