Mpungose - Medical Secretary - Cape Town, WC, South Africa

Luyanda Mpungose

Cape Town, WC, South Africa


Medical Secretary


Good Evening

I am a qualified claim capture graduate holding a claim certificate from health briedge academy.I curently work for a Doctor as a receptionist and as a claim capture doing medical claims for his practise & rejections,allocations & WCA.

Work History

Medical Receptionist / Claims Assessor

Dr Mbuyamba & Assosiates

August 2013 - March 2014

Industry: Doctor's 'Surgery

• Receiving & welcoming patients & visitors in a friendly manner
• Data capturing & processing medical aid claims
• Translation between patients & doctors, with utter confidentiality
• Answering all telephone calls promptly
• Screening all management & doctors calls before transfer
• Correctly manage the filing system- making sure that all files are replaced after capturing
• Ensuring all automation in good working order at all times to improve & enhance production
• Correcting rejections& resubmitting them to the medical aids while making sure accounts are printed & following necessary steps to recover outstanding monies from patients liable for payments

HIV/AIDS Adherence Consultant

Prime Cure

December 2012 - February 2013

Industry: Call Centre

• Registering new patients on HIV program
• Dealing with medical aid administration
• Advising doctors on medical options for switching of patients
• Treatment a Core dealing medic assistant in authorizing client's medical scripts.
• Doing treatment counselling with Germs medical aid clients.
• Advising clients on compliance, condom use and healthy living
• Sending client's letters for the next full blood count date.
• Capturing client's pathology results on the Germs HIV system.
• Attending to doctors and other services providers medical queries
• Up loading clients medical information on Germs HIV systems
• Logging off clients queries

Debt Collector

Shapiro Shaik Defries & Associates

January 2009 - February 2011

Company Name: Shapiro Shaik Defries & Associates
Industry: Call Centre
• Collecting outstanding debts from clients and achieve collection targets to ensure positive cash flow
• Maintain debtor's book to ensure that the debt status is accurate and latest
• Develop reports on aged debts accounts and days sales outstanding (DSO)
• Monitor slow moving accounts to identity delinquents debt and take necessary action to recover the debts
• Offer 24/7 services to customers in prompt and accurate

Qualifications & Certifications

Cornerstone College

Compu-train College


Maths, Biology, Physical

S'khethuxolo High School

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