Kosi - Airline Staff,Sales,Markerting,Tourism - Johannesburg, Gauteng, South Africa

Lungisa Kosi

Johannesburg, Gauteng, South Africa


Airline Staff,Sales,Markerting,Tourism

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Customer Services Agent

British Airways

March 2000 - June 2001

Position: Director

• Business Development and compilation of the business plan
• Managing Human Resources and company finances
• Marketing the organisation
• Presentation of tender
• Meeting potential clients and increasing the company's client base
• Liaising with Government departments
• Evaluation of the project
• Appointing the project focal group
• Attending business networking seminars
• Establishing research methodology
• Collecting data(survey)
• Analysing data and make findings

Position: Corporate Sales

• Key Account Practitioner
• Enquiry and Arrival Servicing
• Sales and reservations and ticket sales
• Involved in Sales and Marketing department
• Telephone canvassing and sales
• Generate leads and maintain appointments
• Develop and maintain customer relationships
• Effective presentations of products to clients
• General office administration
• Manage calendar.

Further Responsibilities at SAA - representative

• Negotiating collective Agreements
• Amending the SAA Condition of employment
• Negotiating employee wage bill
• Applying to the Minister on Labour for variation on BCEA
• Liaising with the Employee Relation and Employee Wellbeing department
• Settling disputes between the company's business unit and its employees

Position: Customer Services Agent /Departure Controller

• Ticket sales
• Reservations
• Baggage enquiry
• Check-in
• Aircraft weight and balance
• Processing

Qualifications & Certifications

Practice & Management

Nelson Mandela Metropolitan University


St Endas Community College

international politics


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