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Airport Ground Crew
- Full time
- Part time
- One time
Passenger Service Agent
March 2013 - October 2013
Delivering outstanding and friendly customer service, providing quick and efficient check-in service to airline customers, offering help and advice, gate leading during the boarding process, immigration
control and luggage collection assistance, team work and crowd control.
Monarch Airlines Limited
Achieving highest company standards in customer care, coaching main crew (personal development
review/ feedback), operating computers on board and completing company paperwork. Guarantee
safety and security to airline customers. Promoting and advertising products for sale on board over the interphone system and displays. Taking responsibility for banking revenue.
Anacreonte Properties Limited
September 2010 - March 2011
Greeting arriving guests, providing care and full filling their needs regarding hotel services,
reservations, IT skills, keeping business calls and emails to the point.
Cabin Crew Member
Aurigny Air Services Ltd
September 2009 - June 2010
Offering excellent customer service, team work, sales, money handling, ensuring company high
quality standards are followed.
February 2007 - September 2009
Main responsibilities included coordinating teams throughout the working day. To ensure safety
procedures are kept to standard as well as the security aspects of the airline. Other duties included
completing paperwork, necessary reports and computer based training programmes for trainee crew.
December 2004 - October 2006
Main activities and responsibilities: sales, money handling, customer service, purchase order,
promotion campaigns, advertising campaigns.
Qualifications & Certifications
Gdansk Higher School of Humanities
Economy and Enterprise Organisation
Economic Secondary School
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