Johnson - Contract Manager - Johannesburg, Gauteng, South Africa

Lufthansa Johnson

Johannesburg, Gauteng, South Africa


Contract Manager


- Managing of contract
- Ensuring that all functions of the operation runs
- Problem solving
- Meeting the clients expectations

Work History

Contract Manager

Bidvest Managed Solutions

From May 2014

- Regular communication with client.
- Develop relationship with contact person.
- Manage client needs.
- Attention to detail.
- Implement cleaning plan to client satisfaction.
- Number of complaints and follow-up on maintenance/incident report book.
- Feedback to client regarding complaints.
- Feedback to the Operations Manager.

- Control of direct expenses.
- Handling requisition, issuing, usage, storage and dilution of cleaning materials.
- Control vehicle usage (where applicable).
- Control of overtime

- Industrial Relations
- Manpower development & on-the-job training.
- Communication with staff.
- Performance evaluation.
- Register administration.
- Payroll distribution.
- Payroll queries.
- Management of supervisors and cleaners.
- Adherence to company policy and procedures.

- Equipment availability.
- Equipment storage.
- Equipment condition and safety.

- Safe operating procedures.
- Equipment safety inspection
- Safe storage of chemicals.

- ISO 9001:

- Maintenance of the ISO 9001 quality system.

Reason for Leaving:
Reference: Angelique Bergsteedt (HR)- (011) 796 0096

Executive Sales Consultant

Afrilube PTY LTD

November 2013 - March 2014

- Client Liaison
- Networking and Lobbying
- Administration
- Sales
- Marketing and research
- Daily reporting to the M.D
- Promotions
- Invoicing
- Travelling

Reason for Leaving: On contract
Reference: Peiman Hussain (Managing Director) 079 392 3889

Centre Manager

NHC Health Centre Bryanston

March 2010 - October 2013

Duties as: Centre Manageress 
(Mar 2010- Oct 2013)

- Direct, supervise and evaluate work activities of Care Consultants.  
- Time Management - Manage one's own time and the time of others  
- Maintain computerized record management systems (Eminance)  
- Ensure all functions pertaining computers are done timelessly i.e.: daily back-up and restores  
- Establish work schedules and assignments for staff, according to workload, space and equipment.  
- Maintain communication between staff and professionals  
- Adherence to quality standards, deadlines and proper procedures, correcting errors or problems  
- Maintenance of business infrastructure, deal directly with suppliers  
- Train and instruct employees on job duties and company policies  
- Evaluate employees job performance and conformance to regulate and recommend appropriate personnel action  
- Conflict management and resolve patient and staff complaints  
- Edit and update the company website and confirmation of online bookings.  
- Responsible for locking up the centre at closing time

Reason for Leaving: Over committed, seeking growth, better working hours and remuneration  
Reference: Rodney Smit (Manager)- (011) 700- 6666 

Credit Controller

NHC Health Centre

January 2010 - October 2013

Duties as: Credit Controller
(January 2010)

To submit statements to the medial aid schemes with system like Healthbridge and switch. 
- Correct rejections: ICD10 codes, procedure codes, etc. 
- Bank statements, processing of payments 
- Crediting, Journals 
- Debit collection, write-offs, hand overs 
- Invoicing, billing, roll-overs

Care Consultant

NHC Health Centre

February 2009 - October 2013

Duties as: Care Consultant
(Feb 2009)

- Greeting of patients into the establishment.
-determine nature and purpose of visit.
- Operate telephone switchboard.
- Provide information, take messages and schedule appointments.
- Receive payment by cash, cheque, credit cards and record receipts for services
- Manage cash floats at beginning and end of shift.
- Hear and resolve complaints from clients and public
- Capturing of patient details on data base
- Keeping track of Medical Aid claims and submissions
- File and maintaining of patient records
- Providing the needed information about establishment.
- Maintain clean check out areas

Duties as: Team Leader
(June 2009)

- To ensure that company protocols is being used
- Try and resolve issues that may occur before escalating to higher level of management
- Regulate and plan staff breaks, leave, etc.
- Keep record of stationary
-Time Management - Manage one's own time and the time of others.

Data Capturer

Occupational Care South Africa

December 2008 - February 2009

- Opening of new medical files and capturing data
- Updating old files and making sure details are correct
- Recalling patients to come for follow up visits
- Filing into different clusters
- General admin duties

Reason for Leaving: Contract ended
Reference: Theresa Bougaard (Manager)- (011) 864-1173

Cashier/ Part time

Eden Park Supa Dupa

February 2008 - September 2008

(Feb 2008-Sept 2008)
- Taking payments
- Stock controlling
- Ordering of goods
- Writing out cheques
- Keeping record of cash-ups and cash floats

Reason for Leaving: Part time - Matriculated
Reference: Fakir Abdul (Shop Owner)- (011) 385-0509


Dear Sir/Madam
I am a people's person and converse well on all levels. I am also very hard working and work extremely well under pressure with ease and confidence. I am hoping that you would consider me as a candidate to work at your organization. I can bring to the organization a combination of academic training and enthusiasm. I have the ability to facilitate discussions, ask the right questions, to absorb facts quickly, analyse situations objectively and identify underlying key issues.

I have the ability to design solutions that create a dynamic balance between an organization's objectives and its resources, in the context of its internal and its external; competitive environment.

I have a very confident personality and together with my academic training, I can be a valuable asset to the organization.

My decision to apply to your organization is based on the positive reputation it has developed over the years. I believe that I can also make a positive contribution to the company, should I be given the opportunity to fulfil any suitable post, hence developing my skills.

I look forward to hearing from you.

Many Thanks.

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