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Wilks - Customer Service - Luton, England, UK

Lucy Wilks

Luton, England, UK

Services

Customer Service

Work History

RELIEF CASHIER

HARPENDEN BUILDING SOCIETY

From June 2012

*Cashiering including processing investments and mortgage related cash and cheque transactions, checking and making up of passbooks, preparation of cheques and customer credits for banking and daily postal duties.
*Promote the society's wide range of services and Accounts.
*Holiday and sickness cashiering cover for branch network.
*Responsible for answering the telephone in a quick, efficient and polite manner and dealing with customers enquires.
*Provide a fast and efficient processing services at all times.
*Operate with mandate Limit's and be responsible for till/door and safe keys.
*Also I have attended training courses and meetings to ensure that I am familiar with any legislative changes.

KITCHEN DESIGNER

HOWDENS JOINERY Ltd

March 2009 - June 2012

* To design, plan and sell kitchens to builders and their customers.

*Conduct site visits to measure and design kitchens to commercial and domestic properties.
*Good knowledge of CAD and developed advance computer skills including word and excel.
*To sell and promote the product.
*Targets and achievements met monthly.
*Responsible for maintaining lead progression and work management.
*Highest sales in depot.
*Present and promote product.
*Project managed and designed for large organisations such as Central Bedfordshire and Luton Council.

SALES

HOWDENS JOINERY Ltd

March 2008 - March 2009

*Building relationships with local customers and maximising profitability.
*Driving sales and providing excellent customer service at all times.
*Stock control.

BUSINESS DEVELOPER

HOWDENS JOINERY Ltd

August 2005 - March 2008

*Responsible for checking invoices, answering the telephone and ensuring that customer queries are answered in a courteous professional and knowledgeable manner.
*Working on the phones talking to prospective and existing customers to generate business leads and appointments. I was responsible for monitoring and understanding the needs for individual clients and deal with their quires in an effective manner.
*Excellent customer service to ensure repeat business.

SALES CONSULTANT

TRAVELEX

March 2002 - August 2005

*To exchange currency and also cash cheques. Daily money transfers, transferring with other companies and TMTS banking. Sell travel insurances and other travel needs.
*I have received two months training on finance and forgery.

Qualifications & Certifications

Travel and tourism

QUEENSBURY TECHNOLGY COLLEGE

English

QUEENBURY TECHNOLOGY SCHOOL

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