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Switek - English Speaker - Manchester, England, UK

Lucy Switek

Manchester, England, UK


English Speaker

Work History

Litigation Executive (defendant, fraud department)

Horwich Farrelly Solicitors

October 2012 - October 2013

• Managing own caseload of litigated files with fraudulent issues
• Dealing with all procedural steps and responding to correspondence in a timely manner
• Reviewing available evidence to establish the extent of both parties' liability
• Investigating, gathering evidence and requesting further information (Part 35, Part 18 CPR) in order to establish strengths and weaknesses of the case
• Making decisions as to potential settlement of the case or taking it further to trial
• Checking relevant case law and making Part 36 / calderbank offers on damages
• Assessing applicable costs and making appropriate offers, drafting schedules of costs
• Making various applications at appropriate stage
• Arranging medical appointments and preparing witness statements
• Drafting instructions to counsel (including instructions for trial)
• Managing time in an effective manner with organisational skills and use of case management system
• Assisting colleagues with translation of legal documentation from Polish to English. Contacting Polish speaking policyholders in their native language
• Taking part in internal trainings


InterEurope AG European Law Service

September 2009 - October 2012

/ claims assistant responsible for opening new cases and helping claims handlers with various tasks. I was fast promoted to the claims handler and given own caseload.
• Managing my own caseload. Dealing with claims on behalf of foreign insurers (defendant), both green card (accident in UK) and 4th directive (accident abroad); pre and post litigated. Authority to deal with files with maximum value of up to £50,000. Dealing with all aspects of RTA cases including personal injury, loss of earnings, credit hire, vehicle and property damage, other special damages. Dealing with fraudulent cases (bogus passengers, LVI etc.)
• Assessing jurisdiction, applicable law and ensuring all relevant, necessary documents are requested.
• Gathering and reviewing available evidence to establish the extent of both parties' liability
• Assessing damages, reviewing provided by claimant documentation in order to comment on quantum
• Making appropriate offers on damages and costs
• Entering into telephone negotiations in order to achieve best possible economical results. Liaising with third-party solicitors, insurers, accident management firms and own clients
• Manage own case load of litigated files and providing nominated solicitors with instructions
• Advising clients about the complex areas of UK law and procedures, present position of the file, further possible steps and associated costs. Answering to the clients' queries and handling complains
• Dealing with claims in an efficient way with a high degree of proficiency and ensuring that the company targets are met
• Issuing cheques and invoicing the clients. Maximising revenue and regularly meeting monthly targets (financial and quality)
• Taking part in conference with Counsel on behalf of client's insured regarding a fraud file.
• Visits to Cobden House, shadowing Counsel in the Court
• Contacting Polish clients in their native language and assisting colleagues with translation of legal documentation.
• Preparing presentations for...

Coming to UK

November 2007 - August 2009

various temporary positions

designer / sale representative (temporary position)

Dubiel Glass

January 2007 - May 2007

• Working under pressure to meet tight deadlines and targets
• Responsible for arranging stock displays, stock rotation and merchandising of new products
• Extensive liaison with customers and suppliers dealing with queries and enquiries
• Representing company and promoting products at the trade fayres/exhibitions
• Working within a busy team environment and providing support to work colleagues
• Handling and resolving complaints
• Designing business cards, catalogues, glass doors, tables, walls etc to specific requirements

designer (freelance)

Telecom Partners Sp.z.o.o

October 2005 - October 2007

• Designing business cards, leaflets, posters, catalogues, gadgets to mobiles, creating new patterns
• Making sure that deadlines are met and clients are happy with the quality of design
• Negotiating prices of projects, dealing with clients' queries, amending projects to the specific requirements

Team Leader

Qbi Polska Bertrand Jasinski

July 2004 - October 2007

• Providing support and reporting to the Managing Director
• Preparing financial statements summarising work of the team on the promotion / sales campaign
• Taking part in recruiting and training new team members
• Booking travel, car hire and accommodation for the team
• Making sure that the team is fully supplied with the promotional materials / products and making appropriate arrangements/orders if necessary to make sure that the company financial targets are met
• Resolving conflicts and ensuring care of the friendly atmosphere within the team

Designer/Customer Advisor/Admin

F.H. Miroslawa Kluska

February 2003 - September 2005

• Designing furniture to specific requirements
• Liaising with customers, making measurements in their own houses if necessary
• Extensive liaison with furniture makers and suppliers, valuing a final product and negotiating prices
• Ensuring deadlines met and clients happy with quality of products
• Dealing with client's queries / complaints
• Designing marketing materials for the firm (leaflets, business cards etc)

I would like to expand my legal knowledge in a professional environment.

Qualifications & Certifications

Visual Communication/Graphic Design

Academy of Fine Art

visual communication / graphic design

University of Trade

IT and English

Adam Mickiewicz High School

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