I have good customer relationship management skills and good customer retention skills. I put a customer first in all activities... making sure he is taking care of, well assisted and handled in a professional manner with an aim of providing him good satisfaction and aiming at high making sales after the customer is happy and assurance of his retention.
Sales promotions and incentive bonuses being part of the deal in assuring a customers loyalty.
RANGE PRIVATE SCHOOLS
Responsible to the Managing Director for all marketing communications across the school - online and offline.
Responsible for the communications plan including objective setting and the strategies for the acquisition of retention and growth of customers.
Key achievements include:
• Maximised customer retention by 99.9 percent this past year.
• Proven ability to successfully increase sales by 70 percent.
• Responsible for the celebrity endorsement for the marketing campaign, advertising, promotions and PR.
• Development of all research and recreation of the brand identity.
Receptionist and Marketing Assistant
competitive Manchester market
Responsible to the Managers for building awareness and audience to the brand in the competitive Manchester market.
Key achievements included:
• Responsible for welcoming and greeting people who walk into the premises.
• Receiving and making phone calls and enquiries and bookings and recommendations on behalf of the gym.
• Providing information to the managers, staff and clients.
• Assisting in managing internal communications on the company and enabling an outstanding competition on the market.
• One customer campaign included the use of door-to-door advertising, branded taxis and staff and we saw a share rise by 40 percent and a high increase in the targeted audience.
• Assisted in the management of quarterly market research programmes to generate and screen new ideas for the business.
• Responsible for establishing and maintaining strategic third-party relations with key brand relevant partners.
• Being able to manage and supervise junior staff.
• Ability to develop cost effective solutions to problem.
• Providing advice on the required direction and leadership for the organisation.
HONEST BUILDING AND ESTATE AGENTS LIMITED
Responsible to the Accountant and Managing Director.
Key achievements included:
• Being able to prepare accounts and Financial Statements
• Responsible for daily banking activities
• Debt collection and credit payments on behalf of the company and any other duties involved.
Other key skills:
• Customer orientation focus
• Able to express ideas clearly and confidently in speech and in writing.
• Work confidently within a group.
• Gather information systematically and problem solving.
• Able to identify opportunities and proactive in putting forward ideas.
• Adapt successfully to changing environment and situations.
• Manage time effectively, prioritise tasks and able to work to deadlines.
Development and execution of 3
From May 2000
,5 00 euros utmost marketing campaign including TV, radio, outdoor media, print, door-to-door online and direct marketing.
• Carrying out risk assessments in projects and issues.
• Successfully implementing the strategies and objectives of the business against competitors.
• Supporting and advising directors and board members and staff on related business issues.
MOSS SIDE LEISURE CENTRE - (UK)
Qualifications & Certifications
Post Graduate Diploma In Marketing (CIM)
OXFORD COLLEGE OF MARKETING
MALAWI COLLEGE OF ACCOUNTANCY
Whilst in College I
Our Lady of Wisdom (Malawi)
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