Services

Workplace Trainer & Assessor/Vocational Trainer-Hospitality; Retail; Business

Summary:

My career history of over 20 years in the health, retail, business and hospitality industries, have been dedicated to consistently achieve and exceed not only my employer’s expectations, but that of my team members and clientele alike. By envisioning the future business requirements of my employer, the application of fully utilizing my life experiences and industry knowledge enables me to effortlessly become a valuable and pro-active employee.

Work History

Workplace Trainer & Assessor & Classroom Facilitator

Tafe and Tertiary Institutes

CPR First Aid Australia, and Contracting to various Council, Tafe and Tertiary Institutes in Victoria
(Predominantly in MELBOURNE)

Facilitating classes at various campuses in metropolitan Melbourne and regional Victoria, in all levels of Applying First Aid; RSA: RSG and FSS; as well as personalised workshops for individual organisations such as childcare centres, primary and secondary school staff teams and council sites.
I also visit multiple worksites, to complete the qualifications through on the job training. Most students work with the Australian Apprenticeship Scheme, with their current employers or through their individual JSA.

Workplace Trainer & Assessor

Good Taste Training and Education

July 2008 - February 2011

MELBOURNE

Workplace Training & Assessing for employees as well as distant learning candidates partaking in Certificate II, III & IV in Tourism & Hospitality Certificate Operations as well as Levels 1 and 2 in Apply First Aid- in workplaces such as 4-5 star hotels, restaurants, cafes and retail environments all across Melbourne- site visits including on the job training and assessing. I train over 100 individuals. As well as classroom training sessions for groups of 5-20 students partaking in Certificate II thru IV in Tourism & or Hospitality Operations; incorporating recruiting through clients from successful completion of competencies. I also teach several short-courses in RSA, RFH/FSS Barista and the desired level of Apply First Aid.

Teacher/Co-Ordinator

Victorian Institute of Technology

December 2007 - July 2008

MELBOURNE

Teaching Advance Diploma of Hospitality Core Units- Stage 1 through 6 to international
students; including Level 1 and 2 Apply First Aid
Co-ordinating the program including- structuring timetables for students; designing sessional plans for teachers; organising and producing resources and assessments for teachers and students; recruitment of new teachers; general admission of students.

Teacher/Trainer/Assessor

Carrick Institute of Education

May 2005 - December 2007

MELBOURNE

Teaching and assessing students/classes of up to 40 students-Diploma of Events & Tourism Management (Stages 1-6) as well as Hospitality Stage 1-4. (Diploma) and Apply First Aid Level 1 and 2.
Planning & Attending local Events with the students for tourism and events studies and research.
Liaising with future employers for work experience for students upon completion of their Diploma in Tourism & Events Management.
Compliance of Sectional and Training Plans and resources with AQTF requirements.

Director/Trainer

Recruiting

April 2003 - May 2006

Global Pre-Flight Services
MELBOURNE

Supervising and running the First & Business Class Lounges for contracted International Airlines, at Melbourne International Airport.
Distributing a fortnightly payroll to my staff (of 15) on a fortnightly basis- MYOB
Liaising and negotiating food and beverage costs with our clients and distributors.
Training staff in compliance with the airline regulations- on the job-food and beverage preparation and silver service techniques; as well as Level 2 Apply First Aid.

Corporate Travel Advisor

Carlson Wagonlit Travel

March 2002 - June 2003

MELBOURNE

Organizing and booking corporate and group travel arrangements-domestic and international. (Airline travel, 5 star accommodation and venue arrangements).
Clients including: Coles/Myer, Amcor, Orricle, Bristol Myer Squibbs, Berger/Delux.

Teacher of Tourism Operations

Macquarie College

January 2000 - February 2002

MELBOURNE

Teaching and Training students for Diploma of Travel& Tourism Management and Apply First Aid;
Job Interview Techniques for employment as Cabin Crew with various airlines
Working with AQTF and the VET system, in compliance with state training regulations.
Designing and incorporating training manuals for the inscribed course outlines.

Grade 1 & 2 Flight Attendant

Emirates Airline

April 1996 - May 1999

DUBAI First and Business Class

On board training of junior crew- economy, business and first class- silver service techniques; passenger care; duty free sales; safety requirements of the specific aircraft type
First Class service on board to many VIP and Celebrity guests, internationally.
Hosting company functions, as a representative of Emirates: eg. The Emirates Melbourne Cup, Dubai Rugby 7's; International Recruitment days for cabin crew.

Projects

Workplace Training & Assessing-Currently Facilitating:

Workplace Training & Assessing for employees as well as distant learning candidates partaking in Certificate II, III & IV in Tourism & Hospitality Certificate Operations in workplaces such as 4-5 star hotels, restaurants, cafes and retail environments all across Melbourne- site visits including on the job training and assessing. I train over 100 individuals. As well as classroom training sessions for groups of 5-20 students partaking in Certificate II thru IV in Tourism & or Hospitality Operations; incorporating recruiting through clients from successful completion of competencies. I also teach several short-courses in RSA, RFH/FSS and Barista.

Current Training and Facilitating

Facilitating classes at various campuses in metropolitan Melbourne and regional Victoria, in both Hospitality, Retail and Business Operations-Certificate II through to Advanced Diploma.
I also visit multiple work sites, to complete the qualifications through on the job training. Most students work with the Australian Apprenticeship Scheme, with their current employers or through their individual JSA.

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