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I am a native French speaker
Kaplan International Colleges, Kensington Village
February 2013 - July 2013
I had the opportunity to work as a Sales Consultant at Kaplan International Head offices in London, within the Direct Sales department, dealing with French and Spanish speaking customers.
➢ Answering inbound calls and converting sales enquiries,
➢ Outbound calling to follow up on enquiries, quotes and e-marketing emails,
➢ Dealing with courses and accommodation reservations,
➢ Contacting every CRM leads to maximize sales opportunities,
➢ Maintaining and developing relationships with existing customers via phone calls and emails,
Customer Services Coordinator
January 2012 - January 2013
As a Customer Services Coordinator of the English department, I have managed, together with my team, to ensure the smooth running of the department, to improve monthly and yearly sales results while always focusing on providing excellent customer service.
➢ Reaching monthly sales goals and increasing yearly sales results,
➢ Advising and selling English classes at the school, over the phone or via emails
➢ Attending current students and making sure they are satisfied to ensure renewals.
➢ Dealing with enrolments, signups and payments using Salesforce (CRM),
➢ Assisting the Head of Studies in the organization of new courses.
Assistant School Manager (Internship)
March 2011 - August 2011
Online Sales Assistant
EC English Centres, Malta
May 2011 - September 2011
I had the opportunity to work at EC English Head Office, in the e-Sales department giving support to the Sales Managers.
➢ Preparing quotations and invoices for potential online clients,
➢ Promoting English courses via email or over the phone,
➢ Dealing with course and accommodation bookings.
Receptionist/ Administrative assistant
October 2010 - April 2011
➢ Advising and selling English Courses,
➢ Attending clients over the phone and responding to e-mails,
➢ Participating in the general organization of the academy.
Qualifications & Certifications
Université de Toulouse Le Mirail
Accounting, Marketing, Tourism, Communication, English
Universidad Europea Miguel de Cervantes
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