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Rulekowski - French Speaker - UK

Lucie Rulekowski



French Speaker


I am a native French speaker

Work History

Sales Consultant

Kaplan International Colleges, Kensington Village

February 2013 - July 2013

I had the opportunity to work as a Sales Consultant at Kaplan International Head offices in London, within the Direct Sales department, dealing with French and Spanish speaking customers.

➢ Answering inbound calls and converting sales enquiries,
➢ Outbound calling to follow up on enquiries, quotes and e-marketing emails,
➢ Dealing with courses and accommodation reservations,
➢ Contacting every CRM leads to maximize sales opportunities,
➢ Maintaining and developing relationships with existing customers via phone calls and emails,

Customer Services Coordinator

Language school

January 2012 - January 2013

As a Customer Services Coordinator of the English department, I have managed, together with my team, to ensure the smooth running of the department, to improve monthly and yearly sales results while always focusing on providing excellent customer service.

➢ Reaching monthly sales goals and increasing yearly sales results,
➢ Advising and selling English classes at the school, over the phone or via emails
➢ Attending current students and making sure they are satisfied to ensure renewals.
➢ Dealing with enrolments, signups and payments using Salesforce (CRM),
➢ Assisting the Head of Studies in the organization of new courses.

Assistant School Manager (Internship)

Babylon Idiomas

March 2011 - August 2011

Online Sales Assistant

EC English Centres, Malta

May 2011 - September 2011

I had the opportunity to work at EC English Head Office, in the e-Sales department giving support to the Sales Managers.

➢ Preparing quotations and invoices for potential online clients,
➢ Promoting English courses via email or over the phone,
➢ Dealing with course and accommodation bookings.

Receptionist/ Administrative assistant

Language school

October 2010 - April 2011

➢ Advising and selling English Courses,
➢ Attending clients over the phone and responding to e-mails,
➢ Participating in the general organization of the academy.

Qualifications & Certifications

Foreign Languages

Université de Toulouse Le Mirail

Accounting, Marketing, Tourism, Communication, English

Universidad Europea Miguel de Cervantes

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