Ratsoma - Desktop Support Engineer - Midrand, GP, South Africa

Lucasr Ratsoma

Midrand, GP, South Africa


My name is Lucas Ratsoma
I attended my formal (FET) education at an FET college at Kempton-park at (ATG college (where I completed several computer related courses being in (basic-programming, A+, N+, and ICDL, MS-office 2003, 2007 and MS-Office 2010 application and a Good knowledge of PC and Printer Hardware and software maintenance and I obtained international certification through Comptia certification for (Comptia A+ certification in (IT-Technician). And i completed an IT-Technical support (NQF4)-national diploma (learnership) at CareesIT and doing practical’s/on the job training at (TCM) Technology Corporate Management in Midrand,
And I am studying towards the systems support (MCITP) NQF 5 at Dynamix Learning Solutions
I have up to 1-2 years work related experience working at TCM(Midrand),and ASG-Computers in Kempton-park as a trainee technician dealing with both desktop & laptops hardware & software related problems(building pc’s and user data backup and restore) and also doing practical training as a customer engineer at TCM also experience in dealing with customers I would like to be part of your company as the skills that I have will be of much value to the company and to work with in a team that I may be assigned to work with and grow the skills and knowledge I have to the better service of the company and to that of its clients the experience that I have gained of dealing with people both during the training and personal experience taught me on how to treat, respect and value the customers, I would like to be considered for the post as I would like to gain and improve my skills and experience in the field of ICT
I am on a learnership Program expected to end at the end of july31/2012
I am available for any interviews and my contact details are
Phone (cell) 072-462-3246 E-mail (lucasratsoma@gmail.com)
Thank you
Lucas Ratsoma


Desktop Support Engineer

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


PC/Laptop/Server Build-hardware and sofware ,Printer hardware support

Work History

Service desk Analyst

Dimension Data Holdings

From August 2012

Service Desk/Remote Support Analyst
Providing 1st contact resolution (telephone and email) and Remote support in a dynamic environment with over 2500 users
: Creating/managing, migrating AD objects.
: Giving user access to shared mail boxes, organizational calendars on exchange console
: Resetting of password and unlocking user accounts
: Changing user account settings
: Adding and removing users from the global address list
: Software deployment using SCCM.
: Configuring outlook user email accounts.
: Diagnosing and solving software and hardware problems
: Re-imaging network drives
: Logging of incidents and problems. (On Remedy and ITSM Service now)
: Identifying and escalating re-occurring problems and incidents
: Identifying areas where customer training needs to be done
: Updating and maintaining knowledge base - IT and Technical documents
: Confirmation and closure of resolved problem tickets.

junior IT-technician(customer engineer)


August 2010 - June 2012

Junior IT-Technician (Customer Engineer) and was responsible for
Desktop and Laptop hardware/software setup Installations, Data backup and restore, user Server hardware and software installation and Printer hardware support installation and repair

IT Tech Support

TCM(tecnology corporate management)

July 2010 - July 2012

Desktop and Laptop hardware/software setup
: Installations, Data backup and restore, user
: account setup and configuration
: Server hardware and software installation
: Printer hardware support installation and repair

Qualifications & Certifications


dynamix learning solutions

NQF Level 5(Systems Support) National Certificate

dynamix learning solutions suninghill

IT-Tech Support(NQF Level 4)


NQF Level 4(IT-Technical Support) National certificate

Careers IT

Comptia A+

Academy training group(ATG)Comptia

COMPTIA A+, N+, and ICDL, MS-office 2003, 2007 and MS-Office 2010



Academy training group(ATG)


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