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Qurban - Administrative Assistant - Birmingham, England, UK

Lubna Qurban

Birmingham, England, UK


Administrative Assistant

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Shop Assistant


July 2010 - January 2011

• Dealing with customers using excellent customer service
• Sorting out stock, shelving
• Operating the till/dealing with cash

Life in the UK Test Supervisor

• Greeting and assisting candidates
• Validating candidates
• Supervising candidates
• Verifying Identifications
• Undertaking all test supervising duties
• Writing incident reports

National Careers Advisor

East Birmingham Community Forum

• Provide comprehensive high quality Careers Advice
• Maintaining high quality in Action Plans
• Liaising with contractors, via telephone and email
• Managing statistics, KIP's, Targets
• Managing case loads
• Tracking customers
• Dealing with Customer complaints
• Liaising with internal and external agencies.
• Typing letters, reports, case studies and minutes
• Managing Targets
• Verifying Documents.
• Making appropriate referrals
• Attending Local event to promote services
• Supervising, observing and training staff.
• General Administration duties

Learndirect Tutor

• Meeting learner's requirements and supporting them to progress with their literacy, numeracy, IT and employability skills.
• Ensuring monthly targets are met and achieved
• Enrolling clients on to Learndirect system with accuracy.
• Helping Learners achieve their personal learning goal
• Helping Learners to complete their course(s) and achieve their qualifications
• Offering support to Learners
• Marking Initial assessments/diagnostics and able to complete Learning Map
• Completing ILP's Tutor notes, and ensuring high quality is maintained in Students folders

General Reception/Administration

duties, , filing, photocopying
• Booking appointments on the system
• Following up appointments
• Data entry on spreadsheets and ensuring the information is correct and accurate
• Recording data and information onto spreadsheets
• Typing letters for the Job Centre to confirm learner's attendance
• Responsible for frontline organistaion
• Administrative duties: data entry, filing, photocopying,
• Excellent eye for detail, as identifying errors in projects and amending them before they start.
• Responding to complex level telephone, face to face and written enquiries from customers, Councilors, legal representatives, agencies
• Assist with training of other members of staff and new employees in use of systems and office procedures.
• Ensuring all policies and procedures are up to date
• Dealing with customers who have problems/issues of a complex nature, dealing with aggressive and pressurizing customers and situations and handling them effectively using initiative and good customer service skills.

Qualifications & Certifications

in house training

Customer Service

Hodge Hill Girls School

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