Al Hindawi -  - Abu Dhabi, United Arab Emirates

Luai Al Hindawi

Abu Dhabi, United Arab Emirates

Work History

Mr. Luai Al Hindawi

Injazat |Data System

September 2005 - September 2005

Managing and Leading Field Support Engineers.

Field Service Manager

Luai Sami Al Hindawi

September 2005 - September 2005

Injazat and the Injazat logo are registered trademarks of Injazat Data Systems Corporation. Copyright © 2006 Injazat Data Systems Corporation. All rights reserved.

Workforce Manager

Injazat Data Systems

September 2005 - September 2005

Abu Dhabi UAE.
Injazat Data Systems

Key responsibilities: -

Managing a team of 110+ professional engineers and support staff providing hardware and operational support for local and remote sites including
Arrange their leaves plan and backfill
Staff hiring, allocating and movement between the clients.
Acquiring clients' needs and new projects to estimate the new requirements, plan for it and follow it up to help in make it live.
Follow up the engineers HR issues with the HR and management, such as appraisal, reporting, training . etc.
Acting as workforce Manager in supervising the other Team Leaders and follow up their issues with the staff and clients, following up the Account Managers, Delivery Managers and Project Managers needs and requirements.
Backfill Delivery Mangers and ITO Head on their leaves many times.
Getting solutions which enable higher service quality and increased operational efficiency.
Creating and Managing Black Berry Support Team.
Follow up all internal issues, tickets and requirements.
Change management including procurement, logistics, vendor management and compliance, and distribution. Maximizing IT efficiency by reducing the cost of delivering core IT services.
Service desk functionalities.

Financial data auditor

Telecommunication Corporation

September 2005 - September 2005

Key responsibilities: -

Auditing Billing Systems and automated data
Controlling and follow up the bills and rate flow with other countries additional to the internal.

Computer Instructor, in many institutes and collage for most of the IT materials since 1991 to 2005 as part time.

Field Service Manager

Injazat Data Systems

January 2005 - January 2011

System Support Engineer

Abu Dhabi Distribution Company

March 1996 - September 2006

Managing and solving most of the Hardware/Software issues as second support line. Coordinating with Server and network team additional to support to find solutions and Ideas to enhanced and improve the service to the client.

Support Engineer

Abu Dhabi UAE

March 1996 - September 2005

Financial data auditor

Telecommunication Corporation

July 1992 - June 1995

Auditing Billing Systems and automated data, controlling and follow up the bills and rate flow with other countries additional to the internal.

Computer Instructor, in many institutes and collage for most of the IT materials since 1991 to 2005 as part time.

Key responsibilities

Abu Dhabi Distribution Company

July 1992 - June 1995

Provide solution for all hardware, most of the network and software problems and operational faults
Approach problems in highly creative and effective manner
Demonstrated ability to effectively lead and develop skills of new staff
Coordinating with Server and network team additional to support to find solutions and Ideas to enhanced and improve the service to the client.
Find proactive actions in order to prevent future issues after analyzing the current problems.

PROJECTS

Share with Omnix International in building the Billing System from A to Z.
IT infrastructure planning and implementation (Design and create full infrastructure for many of new sites by myself

Qualifications & Certifications

Diploma

Jordan Community Collage

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