Landu - Customer Service - Khayelitsha, Cape Town, South Africa

Loyiso Landu

Khayelitsha, Cape Town, South Africa


My name is Loyiso Landu, i am a very passionate, goals driven individual with over 10 years working experience. I have acquired the following skills in customer service, negotiating, presentation, advertising, branding, merchandising, marketing and eventing. I have worked and gained experience in the following industries, call centre customer service agent, media sales and communications, events management, FCMG (alcohol trade promotions).

I am looking to learn, grow, study and would appreciate an opportunity and your consideration for this position. I have spent many years doing supervision and supervised work in this industry for various companies. The years of knowledge combined with my communication and negotiating skills as a bi-lingual individual has helped me work with people from all disciplines. My key strengths is my passion to succeed, loyalty, commitment, excellent with people, communication skills, leadership qualities, organisational skills and an open minded individual.


Customer Service

Work History

New Business Developer and Key Accounts Manager

Topco Media and Communication

May 2013 - January 2014

• Generating new sales leads and contacts via salesforce
• Marketing and advertising
• Product development and presentations
• Educate business, government on our product offerings and services
• Inform, foster relationships and facilitate understanding on a range of our products

Customer Service Representitive

Groupon S.A

May 2012 - May 2013

• Handle all customer queries speedily and efficiently
• Ensuring deliveries and faulty collections are done
Ensure Groupon, our customers and merchants' relationship is maintained at all
times via salesforce

Brands Promoter and Events Co-ordinator

CFP Promotions

January 2012 - December 2012

• Scouting main market outlets for activations
• Conceptualising main market activations
• Co-ordinating
• Marketing and social media marketing
• Promotion
• Branding
• Ambassador
Work Experience

Marketing and Events manager

R.O.A.R. Entertainment

October 2011 - January 2012

• Marketing and social media marketing
• Event Management and events co-ordinating
• Customer database management
• Outsourcing sponsorships
• Promotion and brand awareness

Marketing and Events manager

Cappello Cape Town

August 2009 - October 2011

• Driving marketing, public relations and advertising initiatives
• Event hosting, outsourcing and events co-ordinating
• Suppliers, customer and social media database management
• Customer service
• Outsourcing sponsorships
• Promotion and brand awareness

Activations Team Co-ordinator

Orizons Promotions and Events

August 2008 - March 2009

• Plan and co-ordinate off con and on con brand activations
• Stock control
• Foster and maintain relationship with outlet owners and suppliers
• Merchandising
• Negotiating
Work Experience

Mr X and Project Co-ordinator

Redbull Music Academy

June 2004 - December 2004

and Project Co-ordination
• Ensure smooth running of the project.
• Co-ordinate and execute daily activities
• Liaising with management, media, project partners and different stakeholders.
• Promotion and brand awareness.

Marketing and Events Manager

Club Snap and Chrome Cape Town

May 2002 - June 2006

• Event outsourcing and co-ordinating
• Database management
• Managing events logistics
• Outsourcing, compiling, liaising and securing sponsors
• Driving and communicating public relations, marketing and advertising initiatives
• Promotion and brand awareness
• Responsible for confirming attendance of invitees
• Develop an active database of service providers
• Liaising with stakeholders

Store Manager

African Music Store

December 1999 - March 2003

• Sales and customer services
• Foster relationship with suppliers
• Stock control
• Merchandising
• Administration

Qualifications & Certifications


Rhodes High School

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