Tuano - Customer Service - Dubai, United Arab Emirates

Lowella Tuano

Dubai, United Arab Emirates


I am a graduate of BS Mathematics with Computer Science, but most of my work experience were in the field of Staff Supervision, Customer Service, Sales and Marketing, Event Organizing, and Administrative Functions . I have been into different fields of works, and I believe that skills, knowledge and experience I learned could be beneficial for the company if I would be given an opportunity.


Customer Service

Work History

Customer Service Representative / Intern Team Leader


January 2011 - October 2013

Handles Appointment Requests on NISSAN accounts.
* Reports directly to the Operations Manager.
* Responsible for team's performance, development, mentoring and coaching to meet and improve client metrics
* Preparation of agent's payroll.
* Evaluation of agent's performance
* Ensures that the company's policies and procedures were implemented.
* Handles Supervisor Calls and escalations to ensure quality customer experience.
* Ensure that team has tools, systems, and support needed

Operations Manager


September 2008 - November 2013

* Marketing, advertising and promotion planning
* Attends and organize appointment meeting for prospective clients.
* Strategically design plans, develop and organize events for clients in accordance with the agreed budget and timescales.
* Monitors and manages all staff on their respective areas of responsibilities during the event.
* Plans and effectively manage the necessary equipments, budget and costing, site inspections, and staffing.
* Handles accounting and ensures government taxes are updated.
* Manage the operation of Fitness Gym as updating renewal and new membership, assisting customers on their concerns, updating daily sales report and expenses, and scheduling of staff

Customer Service Representative


December 2008 - January 2011

* Handles Appointment Requests on NISSAN accounts.
* Handles Supervisor Calls and escalations

Customer Service Representative- Call Center Agent


April 2006 - March 2008

Handles General Inquiries on SPRINT accounts.
* Well versed in SPRINT PREMIERE and SVIEW/ENSEMBLE Systems.
* New account activation and setting up customer preferred Plans and Services
* Act as Team Leader; Handles Supervisor Calls and customer complaints when agents are not able to resolve such issues.
* Handles payments, billing inquiries, disputes, and adjustments.
* Assistance of customer in basic phone troubleshooting.

Executive Assistant

Lifeline Arrows Medical Specialists, Inc

November 2004 - March 2006

Reports directly to the company President and CEO.
* In charge of drafting memorandums, reports, correspondence, and other documents.
* Serves as point of contact between the Office of the President and all departments
* Provides meeting coordination for internal and external meetings as scheduling, participant confirmation, and distribution of all needs pre- and post- meeting.
* Performs Marketing Officer's responsibilities as well.
* Handles HR Functions such as monitoring of 201 file, compensation and benefits and memorandums.

Marketing Officer

Lifeline Arrows Medical Specialists, Inc

February 2004 - November 2004

Preparation of proposals for prospective clients.
* Prepares marketing plan for Business Development Division
* Responsible for the renewal of corporate and individual accounts.
* Facilitates Marketing activities and events.
* Prepares Weekly and Monthly Sales Report.
* Assists in sales planning, corporate presentations, and marketing program

Administrative Asst

Eleksis Marketing Corporation

August 2003 - February 2004

* Responsible for monitoring and inventory of supplies on main office and store branches.
* Purchasing and receiving of supplies for Local and International Suppliers
* Scheduling of technicians on their respective projects
* In charge for Timekeeping on office and store personnel
* Sorts and distributes incoming mail, faxes and packages. Prepares outgoing mail, courier packages, faxes and messenger packages as needed.

Administrative Asst

J.S. Cruz Construction and Development, Inc

March 2001 - June 2003

Reports directly to the VP-Admin. And Finance.
* Book keeping.
* Preparation of government taxes.
* Performs purchasing and receiving of supplies.
* Reconciliation of bank accounts.

Club Manila East
* Assists in marketing and promotions.
* Facilitates Marketing activities and events
* In charge for family and corporate membership
* In charge of company's sales collections and reports.

Customer Satisfaction Specialist

Holy Gardens Memorial Park

September 2000 - February 2001

* Operations supervisor for the Interment Service Group.
* Marketing and promotions.
* Customer service and assistance.
* Process obituary on newspapers
* In charge for the computations of HGMP personnel incentives

Senior Cashier


June 1995 - March 2000

* Cashiering
* Training of newly hired service crew
* Handles cashiers sales and daily bank deposit of store sales
* Ensures that cashiers have enough bills and coins for their Cash on Hand

Qualifications & Certifications


Far Eastern University


Far Eastern University


Rizal High School

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