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Grace - Customer Service - Leicester, England, UK

Louise Grace

Leicester, England, UK


Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I have extensive Customer Service experience, from my first position with B.T. calling customers with outstanding bills to managing a team of people signing up clients for conveyancing.

Work History

Yoga Instructor

Self Employed

From March 2009

• LoulibelleYoga launched in March 2009 after training in Baby Yoga with Tatty Bumpkin
• Marketing, advertising and selling my services to local businesses
• Provide excellent customer focused classed from the venue to the content of the class
• Design and sell personally made knitwear
• Currently studying an Adult Yoga and Pregnancy Yoga plus Flower Remedies Course and Herbalism Course to add to by business.

Conveyancing Manager

Harrison Murray

October 2007 - March 2008

• Built from scratch Conveyancing is a department, recruited staff, created office systems and formed relationships with both internal and external clients.
• Converting warm leads from 20 Harrison Murray offices, calling client and quoting them a figure for a Conveyancing Solicitor, signing the client to our panel of Solicitors, creating accurate paperwork and liaising with our Solicitors.
• Statistics for Branches, Managers, Area managers and Directors.
• Targeted sign up rates which were rewarded with financial bonuses
• Sign up rate from to a 50% of all clients quoted

Yoga Instructor

Tatty Bumpkin

October 2006 - March 2009

• Trained to be a Tatty Bumpkin teacher in November 2006. I set up my own company in February 2007 and worked my classes around my position at Donaldson Meigh.
• Schedule my time, marketing my product, creating lesson plans and inspiring youngsters to enjoy strengthening their bodies.
• My work is tailored around my son’s school day and in the school holidays I encourage him to help with lesson plans and help me teach.

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