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Trueman - Customer Service - Bristol, England, UK

Louisa Trueman

Bristol, England, UK


Customer Service


I am a calm clear and concise person and am able to deal with complaints or queries in a professional manner either over the telephone or face to face.

Work History

Centre Manager


November 2008 - September 2013

Reason for leaving: - Redundancy
Job Description: - As the Patchway Community Centre Manager my job had many roles i was responsable for the maintenance of the building, sourcing new income, accounts, fundraising, applying for grants, administration, social networking, employment of staff, health and safety and fire risk assesments. This role was challenging but very rewarding, deadlines were set regulary and targets needed to be met daily. I within this role arranged many events for the local and surrounding communities such as live band nights and festivals arranging everything from ticket sales to the fire / health and safety risk assesments. I also attended several training days and became one of the local hate crime ambassidors.

Customer Service Call Centre Advisor

Nisbets Catering

January 1998 - June 2005

Reason for Leaving: - Maternity
In this role i worked in a call centre enviroment answering complaint or querie calls and taking the overflow from the sales lines. We had targets to meet which i regulary excedded in the numbers of calls taken per hour and the target time of the calls. Cutomers would call in with a overdue delivery querie or breakages on delivery and many others.

Qualifications Obtained
English B
English Lit B
Maths C
Science C

NVQ Level 3 in Customer Service - obtained in 1998

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