Cabutihan - Work From Home Typist/ Sales - Poblacion, Manila, NCR, Philippines

Louie Cabutihan

Poblacion, Manila, NCR, Philippines

Services

Work From Home Typist/ Sales

Summary:

I had been in the call center industry for more than 3 years. As a result, I became well- versed in both English and Filipino. My additional experience includes 2 years of teaching World History in High-school, Email handling, Data entry and research

Work History

Teacher/ Adviser/ Coach

Sacred Heart College

June 2011 - April 2013

Conducted group or individual sessions for students with academic deficiencies; determines what skill areas require additional assistance.

Maintained all records required to document student's academic progress.

- classroom management;

- planning, preparing and delivering lesson plans

- preparing and setting tests, examination papers, and exercises;

- marking and providing appropriate feedback on oral and written work

Asst. Supervisor

Startek

December 2009 - May 2010

Takes escalated calls from agents on the floor and resolves system, product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Collections

CITIBANK

October 2008 - October 2009

Handled 1st and 2nd mortgage collections for both inbound and outbound accounts in the U.S.

Officer-in-charge

HSBC

October 2006 - May 2008

Officer-in-charge for Customer retentions/ Anti attrition and e-mail handling
Reports customer complaints
Processes customer requests for credit cards
Receives inbound calls from customers

Qualifications & Certifications

Sociology

Polytechnic University of the Philippines

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