Work From Home Typist/ Sales
I had been in the call center industry for more than 3 years. As a result, I became well- versed in both English and Filipino. My additional experience includes 2 years of teaching World History in High-school, Email handling, Data entry and research
Teacher/ Adviser/ Coach
Sacred Heart College
June 2011 - April 2013
Conducted group or individual sessions for students with academic deficiencies; determines what skill areas require additional assistance.
Maintained all records required to document student's academic progress.
- classroom management;
- planning, preparing and delivering lesson plans
- preparing and setting tests, examination papers, and exercises;
- marking and providing appropriate feedback on oral and written work
December 2009 - May 2010
Takes escalated calls from agents on the floor and resolves system, product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
October 2008 - October 2009
Handled 1st and 2nd mortgage collections for both inbound and outbound accounts in the U.S.
October 2006 - May 2008
Officer-in-charge for Customer retentions/ Anti attrition and e-mail handling
Reports customer complaints
Processes customer requests for credit cards
Receives inbound calls from customers
Qualifications & Certifications
Polytechnic University of the Philippines