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Thorogood - Temp - London, UK

Lorraine Thorogood

London, UK

Services

Temp

Work History

Scheme Manager

Resourcing Group

From February 2013

see below with
Resourcing Group

Scheme Manager RLHA Andwell Court

Through Venn Group Recruitment Agency

January 2013 - February 2013

Manage day to day running of the scheme for the over 60's. Carry out daily welfare checks,
Test Fire Alarm, check Building on a regular basis, report Communal Repairs, respond to tenant enquiries and promote independent living,


Resourcing Group:
February 2013 to present time
August 2012 to November 29th 2013
Scheme Manager at Sanctuary Housing Group Rye

Manage the day to day running of Retirement Scheme.
Provision of daily welfare checks, Health & Safety checks. Carry out weekly flushing to unused outlets, record monthly water temperatures
Report repairs, Liaise with Contractors and Architects, provide feedback to residents. Carry out Scheme Inspections, hold residents meetings. Request Assessments for residents, maintain and update resident records, carry out joint visits where necessary, provide access for surveyors and contractors as required in preparation for a re-development taking place at the scheme. Advocate as necessary on behalf of residents

Scheme Manager Role at Wealden District

Grafters Recruitment

April 2012 - July 2012

and 01/13-01/13

Manage the day to day running of Retirement Schemes.
Provision of Daily Welfare Checks, Health & Safety checks
Maintain records, Liaise with external agencies and relatives as required.
Daily use of email and bespoke I.T. packages as required for the role.

Admin Role

Wealden District Council

March 2012 - April 2012

Data input: Transferring data from written responses received from the public to a database in respect of a Planning Consultation document

Scheme Manager Role

Wealden District council

January 2012 - March 2012

Manage the day to day running of Retirement Schemes.
Provision of Daily Welfare Checks, Health & Safety checks
Maintain records, Liaise with external agencies and relatives as required.
Daily use of email and bespoke I.T. packages as required for the role.

Scheme Co-coordinator

Moat Housing Ravensbourne Court

From December 2011

Brighton

Manage the day to day running of the scheme. Provision of Daily Welfare Checks, Health & Safety checks.

Retirement Scheme Manager

Grafters' client Wealden District Council

May 2011 - July 2011

Manage the day to day running of Social Housing Retirement Scheme's within the district as required.
Provision of Daily Welfare Checks, Health & Safety checks, Support Plans & Reviews. Interview
Prospective tenants and sign up for tenancy. Maintain records, Liaise with external agencies and relatives as required, oversee cleaning and gardening and provide access for repairs.
Daily use of email and bespoke I.T. packages as required for the role.

Temporary worker

The Floss Agency

March 2011 - April 2011

Temporary worker

Ensure the day to day running of Supported Accommodation for Adults with Acquired Head Injury.
Key Duties were very similar to those of Scheme Manager.

Sheltered Scheme Manager

T.H.S. Agency for Southern Housing Group

August 2010 - March 2011

Manage the day to day running of a Social Housing Retirement Scheme consisting of 46 flats. Line Manage a Gardener/Handyman and cleaner, carry out regular one to one's.
Maintain daily routines as per Sheltered Housing Manager roles to include daily welfare checks to residents, support plans voids, lettings and all related tasks.

Various Part time roles mainly Housekeeping roles

Nine to Five Agency Bexhill

From July 2010

Hays - Lifeline Officer

Amicus Horizon /Casa Lifeline Battle

April 2010 - June 2010

This was a specific project for a very short time to establish which tenants out in the community actually had and wanted to keep their Lifeline equipment. This role involved visiting tenants listed and testing their equipment and reporting faults and requests to terminate the service.

February 2010 - April 2010 Gap period
This time was taken to complete Home study courses and explore the possibility of setting up my own business. During this time I received some Business Coaching through 1066 Enterprise

Temp to perm role

Hastings Borough Council

June 2008 - February 2010

Housing Options Liaison Officer

Prevention of Homelessness through timely intervention and negotiation. Front line interviewing and provision of advice and assistance to clients approaching the Housing Information Point. Enquire into the cause of homelessness and provide a written decision (S184) within the given time, liaise with external agencies and Stakeholders, attend case conferences, carry out home and hospital visits as required, keep records and maintain database as appropriate. Signpost and empower clients accordingly. Provide assistance to clients at risk of losing their Social Housing tenancies by liaising with the RSL, the resident and other agencies where appropriate. Key result areas were prevention of homelessness, a reduction in the number of homelessness applications, and use of bed & breakfast.

Temporary Housing Advice Officer

April 2008 - June 2008

covering sick leave

Provide an out-posted housing advice surgery. Provide a Housing Management service to tenants in temporary accommodation units, sign up homeless clients for Bed & Breakfast placements. Update database with relevant information as to ensure accurate record keeping.
Interview clients and provide housing related advice. Assist with loans for deposits and rent in advance to prevent homelessness.

Anchor Trust - Retirement Scheme Manager

January 2007 - June 2007

Temporary assignment to cover until post recruited

Temporary assignment to cover maternity leave

September 2007 - March 2008

Manage the day to day running of a block of retirement flats to include daily welfare checks, new tenant sign ups, record keeping, preparing support plans and related admin and data input work.
Other roles covered between 1998 and 2007 include both agency and self sourced roles as:

Lewes Council

July 2007 - September 2007

Housing Advice Officer, Temporary Accommodation Officer, Generic Housing Officer, Scheme Manager

Lewes District Council

Various temporary roles between 2005 & 2008 to cover absence.

Housing Advice Officer, Temporary Accommodation Officer, Generic Housing Officer, Scheme Manager.

Warden Housing

Estate Manager
Manage the day to day running of a small Housing Estate consisting of approx 220 properties of flats and houses. Duties included voids, re-lets, order and oversee repairs, oversee cleaning, caretaking and gardening on the estate and liaising with External Agencies. Also rent arrears and sign ups.

Further work history upon request

Courses / Personal Development/Training
Safeguarding Children Level 1
Presentation Skills & PowerPoint
Domestic Violence Awareness
Assertiveness
Homelessness Case law Update
Tenancy Management
Debt Management
Mediation
Stress Management Diploma
Women's Stress Diploma
Positive Thinking Diploma
Life Coaching Diploma

Qualifications & Certifications

English Language

Charterhouse Secondary School Orpington

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