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Quinn - Receptionist - Crewe, England, UK

Lorraine Quinn

Crewe, England, UK



  • Part time


I have a good telephone manner, polite and well mannered. I greet visitors with enthusiasm & indeed endeavour to help anyone with a query at reception.

Work History

Respite/Care Worker


From November 2010

I do a respite service and also domiciliary when required



Employed by Agency working on contracts for NHS and the
Council carrying out office duties.

Housing Officer

Caldmore Housing Association

May 2002 - September 2007


Housing Officer

Caldmore Housing Association

December 1995 - September 2007

As a Housing Officer my priorities were client support, housing issues and arrears monitoring included handling of cash taking rent payments at counter. Property management and offering suitable accommodation based on individual needs.
I managed 400 properties in the Walsall borough. One of my duties was court attendance in the event of court action representing the Association and assisting client's in rent arrears and warrant suspension cases, making referrals to the Citizens Advice Bureau.
I had experience of residents' meetings, carried out home visits this included carrying out interviews with clients to gather information in respect of anti-social behaviour, accompanied Bailiffs following issue of a warrant of eviction.
Creation of new tenancies on computer data base.
Termination of tenancies, tenancy sign ups.
Administration paperwork:-
Rent account adjustments, cheque requisition, data entry. Retaining monitory details.
Interviewing clients, offering advice includes one-to-one appointments, home visits.
Carrying out post-inspection/end of tenancy visits with surveyors.
Liaising with external agencies such as Benefit Agencies, Probation, Social Services.
Income recovery/arrears monitoring: issuing notice seeking possession or notice to quit, raising court paperwork in line with current policy and procedure, writing eviction reports, voids letting management pre allocation from waiting list.
Legal action: Court action obtaining postponed orders and warrant suspension. Reason for leaving: Office relocation, need for change.


Caldmore Housing

December 1995 - May 2002


Qualifications & Certifications


UCE Perry Barr

Hill Top Comprehensive

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