Huma - Call Center Inbound - Pretoria, GP, South Africa

Lorraine Huma

Pretoria, GP, South Africa


Call Center Inbound

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Im a good listener,patient with good conflict resolution skills.As a call centre agent i was able to interact with my customers from all walks of life,to listen to their complaints without prejudice,with calm and respect.

Work History

Retail assistant

Ackermans-marble hall

September 2011 - November 2013

DUTIES: Capturing information for various transactions that
take place at the till during trading hours e.g sales, refunds, lay-buys etc.Informing customers about weekly promotional deals an financial services. Checking the till float accurately each evening an the money checked once again an placed into the cash register each morning. Take responsibility for all transactions in the cash drawer, sign DSC with management team member as acknowledgement that banking monies was handed over an float counted correctly.
Duration: 1 September 2011 to 31 November 2013
Reference: Mary Mabaso
Telephone: 013 261 3031/083 710 7769
Reference: Welminah Ndlovu
Telephone: 013 261 3031/0833441253
Company Name: Cosmoskinderhuiz
Position: Administration Assistant
DUTIES: Provide administrative an secretarial support to the
Manager.Organising fundraising activities. Arrange, attend meetings an keep minutes.
Liason with social workers, sponsors an
communicate important information to the governing body.Provide general administrative
support such as handling enquiries, correspondence an telephone.

Temporary Assignment

Lettie Shuartz

April 2011 - August 2011

Reference: Lettie Shuartz
Telephone: 017 648 3064/082 899 2173
Reference: Thandi Masilela
Telephone: 017 648 3064

Company Name: Social Christian Council(Pretoria Central)

Personal Assistant to the Centre Manager

January 2011 - April 2011

DUTIES: Gathering news material for the organisation newsletter.Writing an editing monthly reports an the internal publication.
: Provide feedback to sponsors through effective
Communication an building stakeholder relations with the community.Assist with organising fundraising functions.
Duration: 03 January 2011 to 26 April 2011
Reason for leaving: Temporary Assignment
Reference: Annah Lombard
Telephone Number: 012 440 8854/082 974 5656
Reference: Rene Pretorious
Telephone Number: 012 440 8854/082 5777 241

Company Name: PRISA (Public Relations Institute of SA)
Department: PROVOX(Education and Training Centre)
Position: Intern & Administration Assistant to the
Team Academic Administration Leader
Follow up fees payment.Allocate assessors and moderators for all the ProVox assessment.Print of results.Updating students databases and filing.Posting and banking.Handling of correspondence.Loading and releasing of examination results.Organising meetings and workshops.Cheque allocation for markers and Education providers.Results analysis for introductory and diploma examination.General PE & TC Information correspondence.Assist with logistics arrangements.Assist with organising events.

Temporary Assignment

Joyce Mweli

From June 2007

Reference: Joyce Mweli/ 011 326 1262
Reference: Lorraine Tshabalala/ 011 326 1262

Company Name: Smollan Group(SA)Pty Ltd


Call Centre

February 2006 - January 2007

Answering calls per client brief, capturing all consumer queries, advise and capture the resolution of customer queries through effective communication.Build customer relations by promoting brands and their product and provide feedback to clients.Action complaints receive via fax, email and letters.Assist with voucher allocation and registering mail.
Duration: 08th February 2006-31st January 2007
Reason for leaving: Contract expired
Reference: Sehaam Brey
Telephone: 083 630 4946
Reference: Asher Van der Westhuizer
Telephone: 011 640 8000/083 376 4166

Qualifications & Certifications

Mokebe High School

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