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Ensor - Retail Supervisor & Manager - United Kingdom

Lorraine Ensor

United Kingdom

Services

Retail Supervisor & Manager

Summary:

Working as a Team Leader for a national chain, I learnt more about retail stores on a national level and product supply & demand. I was responsible for the day to day running of a very high turnover section of the store and dealt with the training of new staff, monthly reviews of my team, goods inwards, returns, shrinkage, stock rotation, serving customers and made myself fully available for any questions or queries from staff and the general public.

Working as the Store Manager, I was totally responsible for the day to day running of a very high turnover convenience store in the Naval College grounds, serving Naval personnel, their families and College staff.
I dealt with the recruitment of new staff, monthly ‘1-2-1’ performance reviews of all 8 members of staff, goods inwards, returns, shrinkage, stock rotation, serving customers, helped train all new members of staff on store procedures, made myself fully available for any questions or queries from staff and the general public. I fully integrated myself into the ‘day to day’ running of the store. I was also directly in contact with the regional and national management team, attended bi-monthly meetings to show how our store was performing against targets and against other similar sized stores in our region. Also due to being a naval base I dealt with many different nationalities and cultures. I fully engaged myself in the middle management procedures and made my team aware of how our store was performing against targets and against other similar sized supermarkets in the south west.

Work History

Team Leader

Sainsbury’s, Ivatt Road, Dartmouth, South Devon

June 2007 - May 2012

Working as a Team Leader for a national chain, I learnt more about retail stores on a national level and product supply & demand. I was responsible for the day to day running of a very high turnover section of the store and dealt with the training of new staff, monthly reviews of my team, goods inwards, returns, shrinkage, stock rotation, serving customers and made myself fully available for any questions or queries from staff and the general public. I fully engaged myself in the middle management procedures and made my team aware of how our store was performing against targets and against other similar sized supermarkets in the south west.

Store Manager,

Londis, British Royal Naval College, College Way, Dartmouth, South Devon

October 2004 - June 2007

Working as the Store Manager, I was totally responsible for the day to day running of a very high turnover convenience store in the Naval College grounds, serving Naval personnel, their families and College staff.
I dealt with the recruitment of new staff, monthly ‘1-2-1’ performance reviews of all 8 members of staff, goods inwards, returns, shrinkage, stock rotation, serving customers, helped train all new members of staff on store procedures, made myself fully available for any questions or queries from staff and the general public.
I fully integrated myself into the ‘day to day’ running of the store. I was also directly in contact with the regional and national management team, attended bi-monthly meetings to show how our store was performing against targets and against other similar sized stores in our region.
Also due to being a naval base I dealt with many different nationalities and cultures.

Qualifications & Certifications

Dartmouth Community College, Milton Lane, Dartmouth, Devon, TQ6 9HW

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