Charlebois - Virtual Assistant - North London, London, ON, Canada

Lorraine Charlebois

North London, London, ON, Canada


Virtual Assistant


Would you like the convenience of having a Personal Assistant at your fingertips?

If so, Administrative Solutions is the right choice for all of your project based needs. We provide remote administrative support without compromising a personalized experience. We specialize in, but are not limited to conference event management, spreadsheets, transcription, database management, data entry, mailings as well as direct client contact.

We have provided support to clients in the most demanding fields including Law Firms, Telecommunications, Healthcare, Foundations, Non-profit, Investment Firms, Entrepreneurs and Public Relations. Our clients strongly value the perks of a virtual assistant; minimal overhead, confidentiality, cost effectiveness, consistency and professionalism.

Work History

Sales Assistant - Investment Advisor

TD Wealth Private Investment Advice

September 2013 - October 2013

• Data entry for new client applications
• Set-up new filing system, faxing, photocopying, prepared client information forms

Development Assistant - Alumni Relations and Development


November 2007 - January 2013

• Supported Development Officers - Faculties: Law, Education, Social Science, Arts & Humanities
• E-mail Communication - data entry for all donor calls for Faculties and Richard Ivey
School of Business using Outlook Express
• Replying to all queries from External Portfolio - Development, Communications, Alumni
Relations, Faculties and Dean's Assistants.
• Reporting - preparing multi-faceted lists and reports - alumni and donor information
• Call Binder - Call Materials - marketing materials, Google map directions, reservations
prepare binders for Deans
• Projects - research, cross-referencing, preparing mass e-mails, database
• Preparing alumni cards- locating student numbers in database
• Reception - providing information for alumni events, updating alumni contact

Administrative Assistant - Research


September 2006 - June 2007

Form Review Communications Co-ordination - multi-faceted authorization processes for highly confidential research protocol forms involving strict regulatory
• Developed an information tracking system to successfully manage complex and confidential research data following organizational protocol for (list departments). With
this data I provided on-demand and regular monthly reports that summarized the data for research analysis
• E-mail Communication - queries, reminders, authorization notices for scientists, research
staff and regulatory personnel
• Review Process Management - review schedule and protocol renewal and modification
form management
• Reception - respond to telephone and in-person queries
• Document Management - maintain filing system, co-ordinate document distribution
• Database Entry - custom database entry and report production


Western University

January 1996 - December 2006

Business Owner - Virtual Assistant
• Excellent Administrative Support - administration, project management, customer service for diverse business group
• Support Provided - data entry, word processing, faxing, mass mailings, transcription,
conference material organization, database management, spreadsheets, research, Power
Point presentations, client contact, client database entry, internet, research, excellent
customer service, RSVP
• Client Base - Foundations, Western University, Law, Insurance, Communications, Public
Relations, Physicians, Marketing, Telecommunications, Entrepreneurs, Non-profit,
Research, Investment Firms, Trading Company

Administrative Assistant - Sales, Employment, Construction

February 1989 - December 1995

Qualifications & Certifications

Medical Terminology

Fanshawe College


King's University College

Westervelt College

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