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Shipton - Lotus Notes Specialist - UK

Lorna Shipton

UK

Services

Lotus Notes Specialist

Summary:

• Pro-active, confident, well trained and organised IT professional with experience in management, training, sales, and account management.
• Have a good eye for detail and am an excellent communicator.
• Enjoy working collaboratively and independently and approach work with professionalism, flexibility, enthusiasm and a positive ‘can do’ attitude.
• Having lived in France for 9 year am bilingual in French and at ease working at a professional level in French.

Work History

Lotus Notes Administrator

DCNS

March 2008 - November 2011

Delane SI subcontracted IT staff to DCNS – a group that designs, builds and supports surface combatants, submarines, systems and equipment. As administrator in their Lotus Notes team my duties included :

• Management of 28 clustered Domino servers over 10 sites
• Level 2/3 telephone support in French for end users.
• Remote management of users’ systems for problem resolution
• Re-certification of accounts
• Creation of custom views in Domino databases
• Translation French to English of Lotus Notes applications for DCNS India
• Training of the helpdesk staff for level 1 support
• Production of monthly statistical reports
• Business English classes for IT management

Euriware

March 2008 - October 2011

Lotus Notes Administrator

DCNS

March 2008 - October 2011

Bi-Lingual Technical Support

Bureau Veritas

August 2006 - March 2008

Bureau Veritas is a global company in testing, inspection and certification services. As a technical support technician/team leader working at their European helpdesk, duties included:

• Hardware and software support for English and French users
• Creation and design of knowledgebase in Lotus Notes for helpdesk staff
• Active Directory account management
• Remote management of Domino servers in Manchester
• Citrix user account management
• Lotus Notes training for support staff

Client Support

Bureau Veritas

August 2006 - March 2008

Training Manager / Support Manager

Presence Online – London

The company developed a Web development application (Aptrix), based on the Lotus Notes platform, and was subsequently bought by IBM in 2002. As Training Manager my duties included:
• Delivery of Aprtix training courses in Europe and the USA.
• Creation of the training and support departments from scratch
• Recruitment of trainers and support staff
• Translation of training material into French for Alcatel
• Sourcing of external training providers within pre-defined budgets
• Delivery of Presentation Skills training to sales staff and trainers

Training Manager

Presence Online

July 2000 - April 2002

Account Manager

TriCoStart

Lotus Notes Business Partner
• Negotiation of contracts
• Sourcing of new accounts from exhibitions

Lotus Notes Application Developer and Administrator

Sony ISSE

Management of the Lotus Notes servers across the UK, France, Germany, Italy and Spain and development of customised Lotus Notes applications.

Technical Pre-Sales Executive

Lotus Development (UK) Ltd / IBM

June 1991 - November 1997

• Technical presentations to Blue Chip accounts in the UK
• Preparation and delivery of theatre presentations for key exhibitions
• Wrote and appeared in two Lotus Approach training videos for SofTeach
• Member of the 100% club
• Y2K compliance co-ordinator

Systems Engineer

IBM

June 1991 - November 1997

Sales Administrator / IT Trainer

Michael Business Systems

• Sales Administrator for 6 months
• Promotion to IT trainer

Bi-Lingual Personal Assistant

Servier Laboratories

• Provision of bi-lingual PA services to 3 Clinical Research Associates
• Creation of drug accountability programme

Bilingual PA

Institut de Recherchers International Servier

February 1986 - June 1988

Projects

Training Manager

• Delivery of Aprtix training courses in Europe and the USA.
• Creation of the training and support departments from scratch
• Recruitment of trainers and support staff
• Translation of training material into French for Alcatel
• Sourcing of external training providers within pre-defined budgets
• Delivery of Presentation Skills training to sales staff and trainers

Qualifications & Certifications

HND in Business Studies with French and Spanish

Bucks College of Higher Education

Beaconsfirld High School for Girls

Bucks New University

Beaconsfield High School

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