My work history, consistent promotions and positive reviews are evidence that I have the skills and competencies to do my job function well. I have over twenty years not only gained experience, but have had the opportunity of becoming efficient and competent in the following skills.
Verbal & written Communication –ability to express my ideas in English, Afrikaans, Portuguese
Teamwork- ability to work confidently in a group and have ability to adapt to any situation
Problem solving -analysing and investigating and decision making yet apply assertiveness when and as appropriate
Use my initiative and am self- motivated- am proactive in putting forward ideas and solutions
Have the drive and determination – proactive and persevere
Have the ability to plan and organise-daily and in long term, strategic planning
Time management skills – prioritising tasks to deadlines, goal setting, am flexible, planning and organising, Apply delegation skills whilst taking accountability
Leadership skills- am able to motivate, delegate, learn from my mistakes, use my initiative, persuade others by negotiating and persuade using appropriate influencing techniques
Apply effective listening skills and offer supportive
Numeracy skills- proven in achieving best profit margins, planning of budgets, excellent stock control
Computing Skills-MSWord, Excel, email.
Presenntation, Facilitating, Coaching and mentoring skills
English is my first language. I write and edit training manuals.
I present business writing and telephone etiquette workshops.
I have taught English to Portuguese speaking learners.
i write poetry
VETTA Communication Pty Ltd
Needs consultations with clients.
Clearly defining performance standards and assessment needs and aligning these to a training programme.
Preparation and Facilitation of public and in- house workshops.
Compiling feedback reports to management on delegate’s participation and a way forward.
Research and writing of manuals/workbooks
Compile of lesson plans/ activities/ exercises/ etc
Senior Area Manager
January 1991 - August 2004
Always within top 5 area of the company
Had store managers’ senior store managers and independent managers (area manager level) reporting directly to me.
Staff compliment of 220 employees
Annual Budget of over R125 million
Developing and implementing internal communication strategies
Establishment and fulfilment of sales targets and goals
Training and development of staff, Appraisals
Recruitment and selection
HR and IR issues – arbitrations – CCMA
Liaising with staff and service providers
Turnover and profitability
Security, audits, administration and finance
Building customer relations
Merchandise and merchandise management
Budgets and cross plans
Month end reports
New business management
Store openings/launching new products/ promotions
Estates and business opportunities
Managing from a distance
Qualifications & Certifications
Certificate Retail Management
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