Ince - Mobile Phone Repairs High Level Technician - Centurion, South Africa

Loreal Ince

Centurion, South Africa

Services

Mobile Phone Repairs High Level Technician

Summary:

• Mobile phone repair research and Development
• Tested cellular phones
• Upgraded software
• Fault finding
• Replaced components
• Board-level repairs
• Surface mount And BGA component replacement
• L1, L2, L3 training of technician interns

Work History

Roving Product Specialist

Vodacom SP

From February 2007

Store Visits and General Maintenance of Vodacom Repair Stores
• Provide technical expertise and maintain technical resources.
• Ensure employees are properly equipped technically.
• Training of roving specialists to ensure business continuity
• Identify needs of employees in terms of technical training and development of skills.
• Assist Vodacom Franchise Repair workshops and Techzone Stores with technical issues, queries and escalations.
• Onsite support and training of technical staff in franchises
• Diagnose technical problems, conduct research to develop a solution or escalate to Product Specialist for resolution.
• Ensure escalated technical problems are resolved within allocated time frames.
• Ensure call logs for technical support to Vodacom Franchise Repair workshops and Techzone Stores are addressed and resolved within SLA.
• Ensure that the quality of work produced by Vodacom Franchise Repair workshops and Techzone Stores are in accordance with policies and procedures.
• Conduct and forecast technical support requirements /needs for the Vodacom Franchise Repair workshops and Techzone Stores.
• Ensure quality standards are adhered to, including but not limited to QMS and EMS within Vodacom Franchise Repair workshops and Techzone Stores.
• Ensure technical compliance, performance parameters and calibration requirements.
• Monitor and analyse repair activity in order to identify technical trends and address with relevant stakeholders.
• Test technical systems for correct functioning.
• Manage technical system/s rollout and support for Vodacom Franchise Repair workshops and Techzone Stores.
• Communicate clearly between the stores and Vodacom internal departments to offer an effective resolution of technical queries.
• Maintain efficient, effective and professional service levels in a manner that constantly meets the required performance standards.
• Collate, analyse and interpret data.
• Generate daily, weekly and monthly reports as required.
• To support...

Senior Technician

MTN HVRC

• Tested cell phones
• Upgraded software
• Fault finding
• Replaced components
• Board-level repairs
• Surface mount And BGA component replacement
• L1, L2 and L3 hands-on-training
• Forecasting of new, high-level spares

Motorola Cellular Phone Senior Technician

Lipton Griffin International

• Mobile phone repair research and Development
• Tested cellular phones
• Upgraded software
• Fault finding
• Replaced components
• Board-level repairs
• Surface mount And BGA component replacement
• L1, L2, L3 training of technician interns
• Monitored production flow
• Monitored repair quality
• Allocated phone units when manager was not present

Qualifications & Certifications

Mathematics

Bracken High School, Alberton

Electrical Engineering

Johannesburg Technical College

Project Management

Cranefield College

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