Stefanova - Receptionist - Varna, Bulgaria

Lora Stefanova

Varna, Bulgaria

Services

Receptionist

Summary:

Work well in a very busy environment;
Friendly, enthusiastic and conscientious;
Have an excellent telephone manner;
Taking personal responsibility
Loyalty
Propriety

Develop and implement the hotel policy on personnel management - scheduling, monitoring the implementation of obligations
Have a great customer service and team player attitude
Excellent skills in communicating with customers


Knowledge and experience of MS OFFICE and similar programs
Skills for working with a hotel program "Clock Evolution"

Work History

Receptionist

"Belitsa"hotel, Primorsko village, Burgas area (Bulgaria)

From June 2013

Accommodation and Service to Guests: Meeting and Greeting Guests; Telephone Sales & queries; Check guests in and out; Co-ordinate Reservations; Resolve all Customer service requests; Reporting & Administration.

Receptionist

"Contessa" hotel, Elisaveta Filipova - manager and owner "Chernorizets Hrabar", 4 Str., Shumen (Bulgaria)

April 2011 - June 2012

Accommodation and Service to Guests: Meeting and Greeting Guests; Telephone Sales & queries; Check guests in and out; Co-ordinate Reservations; Resolve all Customer service requests; Reporting & Administration.

Receptionist

"Sunrise" hotel, Stefan Kirov - manager and owner Lozenets village, Burgas area (Bulgaria)

May 2010 - September 2010

Accommodation and Service to Guests: Meeting and Greeting Guests; Telephone Sales & queries; Check guests in and out; Co-ordinate Reservations; Resolve all Customer service requests; Reporting & Administration.

Qualifications & Certifications

Bachelor in "Tourism management"

Chernorizets Hrabar Free University of Varna Varna (Bulgaria)

Yoan Exarch Balgarski Secondary School of Humanities Shumen (Bulgaria)

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