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Tozer - Social Care Professional - Folkestone, England, UK

Lois Tozer

Folkestone, England, UK


My background in social care started around 1994, volunteering with The Samaritans. Concurrently, I worked as a support worker for a national organisation supporting people with learning disabilities to have an independent lifestyle. I moved on to work with another charitable organisation carrying out NHS re-provision supporting people with profound disabilities, challenging behaviours. As part of a team setting up new community based, small services, I took up the post of registered manager in 1999 (Registered Homes Act 1984). In 2002, I was appointed as a Regulatory Inspector with NCSC, later CSCI and in February 2008, was appointed as a ‘Regulatory Manager’, later ‘Local Area Manager’ with CSCI, managing and supporting regulatory inspectors. In 2009 this role has widened to support both social care inspectors and health care assessors in their regulatory duties. Concurrently, between 2005-2010 I studied for a BSc (Hons) in Psychology with the Open University. In May 2010, as part of the regulatory reforms under the Health and Social Care Act 2008, I took a special projects role with CQC supporting inspectors to register providers until the Act became live on 01 October 2010, whereupon I returned back to direct operations management with CareTech Community Services Ltd as Regional Operations Manager / Locality Manager. As September 2011 draws to a close, I remain passionate about improving life opportunities and having invested wisely will continue my education full time for one year studying MSc in Analysis and Intervention in Intellectual and Developmental Disabilities at the University of Kent, Tizard Centre.

During this time, I will be building a consultancy service offering direct coaching and support in predominantly social care service delivery, Active Support and later, Applied Behaviour Analysis. Please get in touch if you feel I would benefit your service.


Social Care Professional

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History


University of Kent

September 2011 - September 2011

Career break to study 1 year full time MSc Analysis and Intervention in Intellectual and Developmental Disabilities.

Regional Operations Manager / Locality Manager

CareTech Community Services Ltd

October 2010 - September 2011

Operational and strategic management of 22 complex residential care services in the London and South East area.
Providing best value for money within demanding and changing financial constraints.
Direct line management for Area Managers, whom registered home managers under the Health and Social Care Act 2008 report to.
My key skills are problem solving, change management, developing customer and service user positive experience through their active engagement in participation and decision making in their service.

Project Lead - Health and Social Care 2008 registration systems

Care Quality Commission

May 2010 - September 2010

Supporting 130 CQC inspectors and associated managers to learn and apply the system of transition registration process on a C.R.M. (Customer Relationship Management) system. Change management - supporting mindset change ideology transition from one piece of legislation (Care Standards Act 2000) to the legislation coming into force as at 1 October 2010, the Health and Social Care Act 2008.

Local Area Manager

Care Quality Commission

April 2008 - April 2010

Formally Regulation Manager with CSCI. Management of social and health care assessment team; planning and implementing regulatory schedule of work; managing enforcement; leading on safeguarding; line management, supervision & HR. processes; implementing organisation change; liaison with providers, local authorities and in conjunction with Area Manager, NHS establishments.

Regulatory Inspector

Commission for Social Care Inspection

October 2002 - March 2008

Conducting pre inspection analysis of data, judgement formation guiding proportionate inspection focus, liaison with colleagues; making enforcement recommendations to manager. Site visits to care settings. Interviewing managers, staff and service users, conducting SOFI observations. Report writing. IT and interpersonal skills.

Registered Service Manager

The Avenues Trust

September 1999 - October 2002

In a social care setting. Assessment, planning, evaluation and review of service users support, staff management, job coaching, liaison with multi-agency teams & academic psychological review services. HR management processes, disciplinary, investigation. Temporary management cover for multiple services.

Senior Home Support Worker

The Avenues Trust

August 1998 - August 1999

Initially supporting the community re-provision of a NHS long-stay hospital. Liaison with multi agency teams, review & development of support strategies, consultation with NHS team, applications for DLA other benefits; management & direct supervision / retraining of staff. Intra-management team meetings, on call system cover.

Senior Support Worker (internal promotion from Support Worker)


September 1994 - August 1998

Senior support worker, team leading, shift planning, key working, developing projects with service users, holidays and fund-raising.
Support worker All aspects of service user care, developmental work, horse riding instruction, speech and language champion, organising social events.

Purchase Accountant / Publisher Service Clerk

Dawson UK Ltd

September 1989 - September 1994

Publisher service clerk / purchase accountant. Office based, invoice payments, foreign currency, bespoke accountancy system, problem solving, archiving.

Trainee Instructor to Seasonal Instructor / Student Mentor / Coach

Limes Farm Equestrian Centre

September 1984 - September 1989

Training for and obtaining horsemastership qualifications in husbandry and teaching - coaching paying clients in horse care and riding skills. Seasonal work for private owners of competition horses (driving, point-to-pointers, show jumpers) as well as diverse animal care (lambing, flock and herd / farm management).

Qualifications & Certifications


The University of Kent

BSc(Hons)Psych(OU) - 2:1

The Open University

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