Wanjiku - Airport Ground Crew - Dubai, United Arab Emirates

Loice Wanjiku

Dubai, United Arab Emirates

Services

Airport Ground Crew

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Receptionist cum Guest Relation Agent

Concord hotel Doha

February 2012 - December 2013

-Allocate rooms and check the identity of the person through valid identity proofs.
-Checking in and Out of guests and saving profiles into the system.
-Taking incoming telephone calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the establishment.
-General administrative duties including, filling, sending reports, invoicing and billing.
-Maintain records of guests and visitors coming in and going out of the hotel.
-Ensures guest request are honored within shortest period of time and message delivered within the same time frame.

Receptionist cum Guest Relation Agent

City Seasons Hotel Dubai

February 2011 - January 2012

-Meeting, greeting, and welcoming guests
-Checking in and Out of guests and saving profiles into the system.
-Taking incoming telephone calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the establishment.
-General administrative duties including, filling, sending reports, invoicing and billing.
-Ensures consisting high standard of customer service
-Ensures guest request are honored within shortest period of time and message delivered within the same time frame.

Waitress

Safari Park Hotel

Up to December 2010

Welcome patrons, present food menu, make recommendation and reply questions food and beverages.
-Take order and communicate to kitchen and bar staff.
-Follows company service standards and sequences of service for breakfast, lunch, dinner and buffets
- Check with every guest, during each meal period, to ascertain satisfaction with service and food.
- Ensures that work station is properly cleaned and re-set at the end of each meal period.
- Follows instructions from Captain in order to ensure timeliness of service to guests.
- Follows and complies with all Public Health rules and regulations.
- Ensures that my work station is properly set-up for each meal period and that the mise-en-place is appropriate for the expected level of business.
- Resolves in a satisfactory and proactive manner all service and product deficiencies in my station and report any incident or challenge to the waiter.
- Follows schedules, work assignments and executes the side jobs that end of each meal period.
- Complies with all company policies, rules and regulations.

sales lady

Safaricom LTD

September 2009 - March 2010

Job Specialization: Saleslady
-Ensure each customer receives outstanding service by providing a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Maintains an awareness of all promotions and advertisements.
- Assist in floor moves, merchandising and general neatness.
-Aid customers in locating merchandise.
-Communicate customer requests to Management.
-Assist in completing price changes within the department.
-Assist in ringing up sales at register and/or bagging merchandise.
-Participate in year-end inventory and cycle count.
-Assists in processing and replenishing merchandise and monitoring floor stock.
-Assist in any other tasks as assigned from time to time by any manager.

Qualifications & Certifications

tourism and mass communication

University of Nairobi

education

Dr.Mwenje High School

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