Turnaround specialist ◦ 18 years’ hospitality operations experience ◦ Public and private corporations with over RM21mil in revenue generated (over the past 9 years) ◦ High growth and established companies ◦ Start-up ventures ◦ Industrial trainer with a niche in understanding the market needs, delivering the knowledge to trainees through easy, persuasive, solution oriented communication with highly effective motivational skills.
Participative management professional; results focused, entrepreneurial and practical. Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of top-notched service delivery, lean operating methods, renewed marketing directions and incentive driven results for team achievement. Derive genuine pleasure from transforming high potential staff into outstanding leaders demonstrating the creativity critical to operational success. Offering a tradition of performance excellence in reversing distressed operations, enhancing visibility in market place and generating high-dollar profits.
Delivering individualized and group front line training i.e., customized training modules to ensure relevancy of its effects on the expectation of customer service, product knowledge, and staff enthusiasm, which are key to improving current performance and service standards.
Consultant Specializing In Hospitality Industry & Business
Turnaround specialist ◦ 18 years’ hospitality operations experience ◦ Public and private corporations with over RM21mil in revenue generated (over the past 9 years) ◦ High growth and established companies ◦ Start-up ventures ◦ Industrial trainer
Senior Project Manager - Consultant
E Sun Hospitality Consultancy (M) S/B
From March 2014
• Head of Project Management Team cum Consultant for an established hospitality & business consultancy company situated in Petaling Jaya, Selangor
• Responsible for all accounts pertaining to start-up, structuring, conceptualization, creative solutions, financial studies & regulatory affairs, among others
• Planned and implemented all aspects related to business mechanism, products, inventory, costing, menu planning, promotions, tie-ups with marketing partners, capital expenditure, staffing, marketing plan, local authority dealings, advertising and promotions for clients.
• Directly responsible on dealings & correspondence with various ministries, local authorities, government bodies in relations to certifications, permits & licenses.
• Strategized all matters related to marketing & business development.
• Creative Head
• Responsible for rendering all 3D design for projects.
• Conduct industrial & corporate training for 4-5 star hotels, corporate establishments, government agencies, private & government related higher institutions.
Group Operations Manager / Consultant
Oblique International Sdn. Bhd.
February 2013 - February 2014
• Consulted to strategize, initiate & set-up an urban bistro & bar in up-market neighborhood of Hartamas, KL.
• Head of Operations for Chapter One Bar & Bistro flagship outlet situated in Desa Sri Hartamas. • Responsible to revamp & structure a new business plan for the outlet.
• Planned and implemented all aspects related to business mechanism, products, inventory, costing, menu planning, promotions, tie-ups with marketing partners, event management, capital expenditure, staffing, marketing plan, local authority dealings, advertising and promotions for the outlet.
• Trainer for train the trainers.
• Dealings with suppliers and principal to establish business rapport and contracts as well as live performers. • Strategized all matters related to marketing & business development which includes social media, i.e., Facebook, Twitter, Instagram, YouTube & Website.as well as print media. • Shortlisted for HAPA Awards Malaysian Chapter 2013.
Group Operations Manager
Sakura Kristal Sdn. Bhd.
November 2011 - November 2012
• Consulted to revamp, revive & expand.
• Directed & headed the operations team of 3 Fusion Restaurants & 1 Restrobar in Klang Valley.
• Planned & opened 1 restaurant & 1 restrobar each in Setia Alam in June 2012.
• Planned and implemented all aspects related to interior design, concept, kitchen design, property maintenance planning, business plan, business mechanism, capital expenditure, staffing, marketing plan, local authority dealings, advertising and promotions for the outlets.
• Trainer for train the trainers.
• Dealings with suppliers and principal to establish business rapport and contracts.
July 2010 - November 2011
• Consultancy services to individual business units, established outlets & individuals
• Services provided :
- Concept Design in 3D through Home Studio
- Pre-opening budget planning & ROI documentation
- Training Module
- Operations Manual
- Professional Recruitment
- Menu planning, costing and more…
• Some of the client :
- Frugalnet Sdn. Bhd
- Authentic Alsree Sdn. Bhd
- Sids Pubs Sdn. Bhd
- Mr. Hameed (Dubai)
- Insignia (M) Sdn. Bhd
- Hangover Pub Management Sdn. Bhd.
- Inner Circle Consultancy Sdn. Bhd. & more...
Operations Manager (Contractual)
Inner Circle Consultancy Sdn. Bhd.
July 2009 - July 2009
- Manage a full-fledged F&B Consultancy & Operations company, with 2 existing outlet fully owned & provide consultancy services for a number of stand-alone F&B establishments in Klang Valley.
- Responsible to plan, strategize, conceptualize, launch & operate all outlets under flagship.
- Prepare P&L reports, write Operations Manual, SOPs, Training Manuals, P&Ps.
- Plan & strategize all Sales, Marketing & Promotions materials & contracts. - Negotiate & correspond with all suppliers, principals & authorities. - Design the premise in 3D for construction.
- Human resources Management.
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