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Russian Language Speaker
- Full time
- Part time
- One time
fluent in both - English and Russian. had experience interpreting/translating. would like to utilize the skill.
Asset Recovery Account Manager for Cisco EMEAR
From March 2013
*Dealing with my Russian and CIS countries' customers on day to day, advising, setting up conference calls, preparing reports.
*Dealing with a general EMEAR incoming e-mails and phone calls to resolve issues the customers have
*Keeping up with targets
Customer Service Assistant
Marks & Spencer
October 2012 - January 2013
* Delivering a high standard of customer service face to face and on the phone
* Dealing with customer queries, returns, account payments and complaints. Responsible for handling sales, returns and order transactions within a busy department
* Undertaking stock control, including price adjustments and merchandising
* Supporting colleagues on the floor during peak activity and general house keeping
Freelance Russian Translator
From August 2009
- In order to be able to translate effectively, I had to fully understand all aspects of the Customer Service Role, including Warehouse system (MRP), daily/weekly spread sheets, key performance indicators, warehouse mapping, inventory checks, concerns & discrepancy reports and understanding the different queries from customers and how to effectively close each query
* Occasional project work translating English documentation (contracts, websites and marketing material) into Russian
* Advised clients on cultural differences within Russia to assist with marketing strategy and research
June 2007 - June 2012
* Responsible for identifying and packaging customer orders to strict deadlines
* Worked within a large team to meet KPI and individually I consistently achieved 100%
* Trained and mentored new employees in relation to policies, procedures and health and safety bets practice
COSMO Fashion Group
December 2005 - December 2006
COSMO is a leading boutique within southern Russia specializing in designer clothing. I was responsible for a variety of tasks from procurement, office administration to managing the logistics and co-ordination of international deliveries from supplier to the boutique - this involved navigating customs for individual countries that we serviced.
* Providing efficient and organizational support to the business directors
* Managed any queries or complaints from suppliers / warehouse
* Assisted with building relationships with European organizations to support the expansion plans of the business
January 2002 - December 2005
Having started as a shop assistant, I quickly became a store manager as I was always interested in having more responsibility and keeping myself busy at all times. Medunova Grocers ran 4 to 5 shops in the city centre of Krasnodar and I had to make sure everything ran smooth and the stock was received timely.
* Day to day running of the stores. Checking with shop staff for stocks and expiry dates
* Making orders, checking the invoices and deliveries, running the warehouse and the storage of the goods according to health and safety standards
*Checking shops for the correct display of the goods, rearranging the display depending on the season or promotions of certain product
Qualifications & Certifications
Shotton IT Resource Centre
East Durham College
Kuban State University
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