Dubai, United Arab Emirates
A committed and self motivated aspiring individual who effortlessly interacts and provides sound customer service. Endowed with exemplary leadership, communication, and relationship management, analytical and influencing skills with a work experience seeking an opportunity to associate with your organization which progress dynamically and gives me a chance to my skills and abilities in the Industry that offers Professional & Personal growth while being resourceful, innovative and flexible.
Proficient In The Use Of: MS-Office Advanced Level (Word/ Excel/Powerpoint) Operating Systems: Windo
Flexibile to any working environment
Completing the task before time with least assistance
Handling tasks in the absence of the manager
Customer Support and Senior Analyst for Escalations
February 2008 - May 2014
• Dealt with customer calls demonstrating highest professionalism • First point of contact for a customer• Dealing with complains and resolving issues using high professional standards • Accurately updating customer records• Responding to customers who have special communication needs, such as language difficulties or speech disabilities • Good grasp of customers needs and emphasizing wherever needed • Complete know-how of all laws & regulations pertaining data protection• Resolving issues related to User access and User profile maintenance
GEBBS Health solutions and Silgate Solutions
GeBBS is a leading provider of healthcare Revenue Cycle Management (RCM) and Health Information Management (HIMS) solutions to Healthcare Providers (Medical Billing companies, Hospitals, Faculty Practices, ASC's, LTC's, etc.) and Pharmacies. We cut through this complexity with expertise, operational excellence and a sophisticated approach to business processes that allow our clients to minimize risk, manage growth and improve profitability. We optimize our client's revenue cycle by leveraging our people, processes and technology to reduce operating and capital costs, recover revenue and increase productivity. Today's revenue cycle is more complex than ever.
Customer Service Representative/ Customer Service Associate
Silgate Solutions Ltd
November 2004 - February 2008
is one of India's leading IT solutions provider offering software development, web development, healthcare IT solutions, international call center, business process outsourcing (BPO), knowledge process outsourcing (KPO), legal process outsourcing (LPO) services and more. The company offers end-to-end IT solutions covering a wide range of industry verticals and the service portfolio encompassing all inbound, outbound, data conversion, data processing and data management services.
Designation: Customer Service Representative/ Customer Service Associate from November 2004 till February 2008
• Outbound calls to Medical and Insurance companies• Reviewing the medical bills and informing the customer about account • Reviewing the medical bills and informing the customer about account• Achieving the targets and sending sales report to the client• Quality analyst on calls and process training• Inbound calls for discount cards and gifts vouchers• Handling incoming and outgoing calls.• Dealing with calls in a highly professional manner.• Accurately updating customer records with information. Answering any queries quickly and efficiently. • Quickly understanding a callers point of view and to empathize with them.• Able to respond and adapt to the needs of all customers.• Escalated support requests with other departments to ensure resolution.• Resolved the issues by running the backend tools for customer websites.• Processed new customer sign-ups and existing customer bill payments and answered related questions. • Excellent verbal and written communication skills• Ability to work with minimum supervision in a busy environment