International Travel Adviser, Entrepeneur
STA TRAVEL BRISBANE
International travel adviser in round the world trip, tours, accommodation, transfers, and all logistics related to holiday quote and selling. Showing expertise in Asia, Australia domestic destinations, Europe, Americas and Africa. End of the day reconciliation reports and use of four integrated travel systems Amadeus, Dolphin and Calypso.Consulting student and young adults in building complicated round the world itineraries and land arrangements with volunteer program and tours with Planeterra and Gap adventures.Undergoing weekly and monthly sales and targets performance review. Demonstrating ability to work in a fast pace environment and under pressure. Capability to adopt initiative and neutral attitude towards difficult clientâ€(TM)s request and customer complaints
Flight Centre Wynnum
Selling and consulting leisure clients on international and domestic flight queries; liaising with shop repeat clients and walk in customers, booking travel, plan and sell holiday packages, use of Galileo and Client data base management. Cash handling, statement reconciliation, meeting branch sales targets, delivering travel documents and vouchers in accurate way and in a timely manner.Attitude to problem solving for clients and co-workers, assisting and servicing customers overseas, undergoing monthly performance and sales reviews with team leaders.
Student Services and Placement Officer
Liaising with home stay families and International students within the homestay program.Placing student with homestay families according to their requests before each intake.Managing the student data entry system for the purpose of enrolment administration and roll recording. Assisting the Director of Studies on delivery graduation certificates for students and Teachers in a timely manner, assisting students with preparation of documents, visas application, preparing library letters, confirmation of enrolment letters, meet and greet students on their arrival in Brisbane. Providing general guidance and advisory to students. Coordinating the registrars work during first student intake, rearranging and organizing student classrooms according to new and each intake. Coordinating teacherâ€(TM)s work during student assessment and general English testing.
Executing works in Document Exchange, Courier and Visa Processing services specific to the travel industry.Clear understanding of National and State requirements for the processing of documentation.Liaison with consulates from various nations which includes the answering and processing of enquiries from national and international clientele as well.Time management skills required for the completion of travel documentation.Ensuring the accuracy and completeness of documentation is met and providing customer satisfaction at all times.Ability to work in a team environment
Customer Service and Sales Representative
Answering queries from national and international clientele; use of Quick-Res: Computer Reservation System, performing airline bookings and selling airfare tickets via telephone in two languages (English and Italian); developing knowledge of airfares, ticketing and frequent flyers loyalty programs; dealing with customer complaints and problem solving cases, ability to work with a team, ability to work under supervision and autonomously.Demonstrated ability to resolve customer complaints and be a Native Italian speaker.Demonstrated ability to deliver consistent customer service and excel in sales in a contact centre environment. Accuracy on keyboard skills with a minimum of 40 words per minute. Well trained in fares, ticketing rules, loyalty programs, help desk and airline regulations. Achieved medium level competency in windows based computer system in the use of World and Excel. Achieved ability to track record of success in meeting challenging targets in sales and customer service. Operating the integrated telephone/computer system appropriate to the level of training received and experience attained.
Italian Language Tutor
IML BRISBANE UQ
Teaching Italian to Australian students of varying age and experience.Planning lessons, examination levels and class-room activities.Attending school meetings, working with a small team of Teachers.
Ushering customers and understanding theatre logistics management and general public liason.
Qualifications & Certifications
Travel & Tourism and Galileo and Amadeus
North Point Institute of TAFE
North Point TAFE
Liceo Classico Cicognini Prato Italy
Centre for Education and Development
State High School
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