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Worsnop - Supermarket Assistant - Preston, England, UK

Lisa Worsnop

Preston, England, UK


Supermarket Assistant



Work History

Trainer and Quality Assessor

Premierline Direct

From June 2009

Designed, delivered and evaluated various training modules relating to both soft and technical skills.
Assessed operational calls and provided accurate, effective delivery of face to face feedback and identified and provided additional training and coaching when required.
Worked and liaised with Team Leaders to ensure quality assessment feedback is supported and .
Liaised and facilitated apprenticeship/NVQ visits and drop in sessions with the local college.
Provided Team Leader support within the call centre environment when the business required.
Attended meetings in all operational business areas
Participated in recruitment.
Shared best practice.

Senior Technical Trainer

HomeServe Claims Management

June 2008 - May 2009

Ensured successful design and delivery of all in-house training modules in accordance with business requirements.
Implemented and reviewed training and contributed effectively to the achievements of existing and future training strategy.
Trained and mentored other members of the team to support them with their Learning and Development requirements
Project Lead on behalf of the team to oversee training was delivered effectively at another site.
Chaired daily team meetings

Level One Technical Trainer

HomeServe Claims Management

April 2007 - May 2008

Assisted in design, delivery and updated material to new members of staff joining the business.

Customer Team Co-ordinator

HomeServe Claims Management

January 2007 - April 2007

Managed customer's claims, made cover decisions, liaised with engineers and dealt with outgoing customer relations issues.

Training Officer

NHS Direct

September 2003 - November 2006

Assisted the Education and Professional Development co-coordinator with the provision of training, development and quality strategies in a multi disciplinary team within the NHS Direct call centre.

NHS Direct

September 2000 - September 2003

Dealt with incoming calls from members of the public and provided relevant advice and assistance using various systems.

Customer Service team member

Independent Inspections

August 1998 - September 2000

Qualifications & Certifications

St Cutherbert Mayne RC School

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