Townsend - Basketball Coach - Melbourne, VIC, Australia

Lisa Townsend

Melbourne, VIC, Australia


Basketball Coach

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Level 2 accrediated basketball coach
State u18 assistant vic country coach
Head coach regional academy programs

Work History

Facilities Manager Mt. Beauty Sports and Community Centres

Alpine Shire Council

From December 2012

Facilities Manager

Mount Beauty Sports Centre and Community Centre

From December 2012

Responsibilities: Manage the daily operation of the Mount Beauty Sports Centre and Community Centre including staff rosters, budgets, liaising with key stakeholders and developing business plans.

Customer Service Specialist

February 2009 - June 2012

Responsibilities: Listening to customers and meeting their current and future financial needs.

Branch Insurance Representative

General Insurance

December 2007 - February 2009

Responsibilities As local area's General Insurance specialist, the purpose of the position is to increase the profitable sales of insurance and work.

Customer Service Specialist

Nth Eastern Region

May 2004 - June 2012


Customer Service Specialist


May 2004 - December 2007

11 accreditation

Call Centre Consultant

Yarra Valley Water

December 2003 - April 2004

• Handling billing queries, resolving or escalating complaints and answering general enquiries regarding water provision.
Work History cont

Production Support Officer

IBM Global Services

July 1997 - July 2002

• Co-ordinate Major / Software Releases to applications and performing the scheduling changes of new and revised jobs.
• Liaise extensively with Project teams in relation to new releases, patches etc to minimise disruption to Business.

Production Support Officer

June 1995 - July 1997

Change Management Officer


March 1995 - June 1995

Responsibilities: Liaising with businesses, Project teams and arranging scheduled changes to all areas of Telstra including the mainframes (IBM, BULL and UNIX) and associated applications.

Customer Service Consultant

Telstra Corporation

April 1994 - July 1997


Problem Management Officer

December 1994 - March 1995

• Provide second level problem support to Telstra Corporation throughout Australia in relation to mainframe, Unix box and application issues

Helpdesk Operator

April 1994 - December 1994

• Provide first level problem determination.

Customer Service Consultant

ANZ Global Communications

February 1991 - March 1992

• Provide first level voice support.

Call Centre Operator


January 1989 - February 1991

• Provide first level problem determination.

Customer Service

ANZ Banking Group

January 1985 - March 1992


Bank Officer

ANZ Global Royal Bank Branch

October 1985 - January 1989

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