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Szmaglik - Customer Service - Newport, UK

Lisa Szmaglik

Newport, UK


I have over 20 years of admin,customer care and telephone experience. I am a confident and professional individual person who enjoys new tasks and challenges.I am very focus and a good player.


Customer Service


I have experience working for Lloyds TSB as a customer service advisor. Helping and talking to customers who had online banking with us. I had to ask them letters from there passwords to enter there online accounts.



I have 2 years experience as HR Manager dealing with all aspects of employment law, working conditions. Dealing with Disciplinary, Grievances procedures, equal opportunities, redundancies, sickness, holiday record and pay. Preparing P46's, p45, , counselling, minute taking. Dealing and preparing staff salaries each month. Back to work interviews. Performance and absence management, Appraisals, Recruitment and hiring staff, producing job descriptions, placing job adverts, working with recruitment consultancies, organising interviews. Staff welfare and providing Counselling facilities when required. Paternity and maternity rights, Management performance reviews. Dealing with appraisals, Dealing with new starters and relevant paperwork. Salary reviews, researching salaries and ensuring they are in line with legal requirements and industry standards. Issuing contracts, staff memo's and issuing written offers of employment.

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