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- Full time
- Part time
- One time
Recently passed with highest recorded distinction, Social Work with Children and Families Diploma Level 4.
Student Support Manager Telford and Wrekin Council
Secondary School, Burton
supporting and giving advice to students.
Dealing with parental queries and concerns. Monitoring student attendance and progress.
Supporting students to access the curriculum fully. Assisting the Head of House to monitor and encourage students to engage in their learning.
Overseeing the Lunchtime Supervisors and their duties.
Senior Learning Support Assistant/Teaching Assistant, Telford and Wrekin Council
Working in schools in varying roles from Special Needs Teaching Assistant to my role of
Senior Learning Support Assistant and Mentor at the Blessed Robert Johnson Catholic College, Wellington Telford. My main duties included managing a team of13 Support Assistants,
supporting and mentoring students in the classroom and daily administration duties required by law for the Learning Support department. I also supported various children in care who are vulnerable and need close monitoring and guidance. I implemented many new systems including timetabling of the support assistants and staffing for the exam period with an excel spreadsheet for the whole school. I was a respected member of staff and achieved many of my qualifications during my recent position. This position held was the result of promotion within the school.
My duties involved managing incoming phone calls for all departments; dealing with general queries, and identifying the best departments to deal with all customer and supplier enquiries. I also coordinate
all incoming and outgoing mail within the organisation, sorting and distributing this to the correct departments. Within my first three months in the role, I implemented a new filing system to
organise all the customer deliveries into an accessible system. I also became the lead administrator for data entry of customer delivery times and scheduling.
Marks and Spencer
Working as a Sales Advisor my main duties included assisting customers with sales at the till point.
Administering customer advice at the Customer Service desk, for example dealing with refunds and exchanges.
Cash collection and reconciliation at the close of trading.
Switchboard operation and handling store deliveries from time to time.
I was the team leader of the Investors in People award for the store and Marks and Spencer were the very first store within the town centre to achieve this.
Qualifications & Certifications
City and Guilds
Maths and English
Institute of Leadership and Management
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