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March 2012 - August 2013
Duties included: Primarily responsible for the picking, packing and shipping of customer orders. Be able to accurately pick stock for each order and ensure that packages are both well protected and professionally packed. Become well versed in the use of internal RelChron software systems, primarily Microsoft Access Front End Systems connected to the SQL Server databases. Liaise with Courier Drivers and be responsible for the correct booking in and checking of incoming goods as well as the timely despatch of outgoing goods. Be constantly vigilant to internal stock discrepancies, how this effects currently printed orders and be able to troubleshoot these situations. Proactively suggest timings for Stock Checks and perform Stock Checks accurately. Proactively keep internal “kits” up-to-date – build kits as required. Be able to cover the phones and take messages where appropriate. Be proactive to consumable stock running out. I.e. inform senior staff when packing materials or high selling items are running low on stock, so it can be reordered before it runs out completely. Ensure that end of day routines are always completed. Be flexible to changing Company situations and be able to work overtime where required.
May 2010 - August 2010
Duties included: Working within a team environment, Stock replenishment steaming and hanging clothing ready to be priced and tagged for going out on the shop floor. Dealing with all customer enquiries, going through bags of clothing and all household items that have been donated to the shop and from other Shelter shops within fife. Cleaning and tidying the shop to ensure a good working environment.
Trainee Clinical Support Worker
September 2010 - March 2011
Duties included: Working within a team environment, checking and re-stocking bags for the nurses to take out to clinics, sending out letters to patients and phoning patients to invite them for a free NHS Health Check. Going out to clinics to observe the health checks being done, going out to GP practices to input patient information into the NHS database, ensured all policies and procedures are adhered
Chest Heart and Stroke Scotland
May 2009 - August 2009
This was was a 13 week work placement.
Duties included: Working within a team environment, dealing with all customer enquiries, sorting through clothes, books, toys and all other household items. Steaming clothes for them to be tagged and priced for going out on the shop floor. Cash handling and till operating, following all health and safety guidelines, cleaning and tidying the shop to ensure a good working environment.
November 2008 - November 2008
This was a two week work placement while I was at college.
Duties included: Working within a team environment, dealing with all customer enquiries, delivering excellent customer service, stock replenishment, constructing and re-styling window displays cleaning and tidying the shop to ensure a good working environment by following all company health and safety guidelines.
Qualifications & Certifications
Prince’s Trust Programme
Adam Smith College
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