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Oshoffa - German Speaker - London, UK

Lisa Oshoffa

London, UK


German Speaker

Work History

Customer service Agent

CCA International

January 2013 - February 2014

• Deal with customers via Telephone and Email
• Make/Amend bookings
• Deal with complaints
• Assure excellent customer services
• Resolve difficult customer situations
• Advising customers



January 2008 - June 2008

• Deal with Services / Operational customer telephone contacts.
• Ensure individual performance targets and agreed objectives are achieved
• Proactively manage own idle time.
• Collaborate with related departments regarding customer and business issues to promote positive interdepartmental relationships that foster excellent customer service.
• Resolve difficult customer situations

Sales Assistant


April 2007 - August 2007

• Advising customers
• Tidying and cleaning the shop floor
• Handling cash

Qualifications & Certifications

Business Management

Greenwich School of Management

Travel & tourism

Greenwich community college

Gustav Johansen Skole, School of Danish

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