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Excellent customer service skills . 11 years experience as a handling agent for servisair at Liverpool john lennon airport completing roles as a supervisor and lead agent with 45 plus staff .I have experience on check- in for airline such as Ryanair- KLM -Flybe-eastern airways- Thomson also have experience covering ticket desk and servisair lounge . I completed rostering staff audits monitor that policies and procedures are kept to airlines requirements . Monitor gate bags for Ryanair and making charges .
Lead agent/ supervisor
April 2001 - May 2012
Full time lead agent/ supervisor completing rostering checkin ticket desk cover lounge cover boarding flights arrivals passing passenger loads to operations closing flights visa checks
Liverpool John Lennon Airport
Allocate duties to staff cleaning and de-icing aircrafts .completing various paperwork and report writings.completing staff daily allocations .
Team leader/ supervisor
Fully trained on open skies - babel - codeco -Navater check-in systems ticket desk trained selling airline tickets printing manifest arranging hotels and transportation when required by airlines.Monitor staff on check-in - departures- Arrivals making sure all policies and procedures are followed . Completing various report writing and investigations when required by airlines and servisair managers .
Qualifications & Certifications
Carr lane comprehensive school
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