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Nwaha - Youth Work,Admin, Retail, Customer Services - Bristol, City of Bristol, UK

Lisa Nwaha

Bristol, City of Bristol, UK


Youth Work,Admin, Retail, Customer Services

Work History

Deputy Store Manager

From February 2014

I am currently the Deputy Store Manager of a very busy Poundland store in St Ives.

My responsibilities are:

. Running the store alongside and in the absence of the Store Manager
. Setting up of all tills
. Opening and closing safe checks including till lifts voids and refunds
. Damages
. P.I counts
. Deferring stock
. Wage calculations for the store team of 32
. Weekly wages
. Interviews
. Warehouse deliveries
. Stock takes twice yearly
. Disciplinaries
. Investigations
. Performance reviews
. Counselling
. Branch Statements
. KPI Matrix

Deputy Manager


January 2013 - February 2014

My responsibilities are including, running the store in the abscence of the manager, starting up the tills in the morning, safe checks, float checks, email and system updates, conference calls with the District manager, full store moves in season changes with the team, updating of rotas and changes, performance reports of other team members, working closely with our customers making sure all their needs are met and that they leave happier than when they arrive and making sure the general running of the shop flows without any problems and all staff are fully briefed for the day and happy in their work.

Team Leader

Sainsbury's, Department

December 2011 - December 2012

at Sainsbury's, Department: Jsr Restaurant

COMPANY: Sainsbury's Retail company

My responsibilties included running the department in the absence of the manager, setting the department up for start of trade in the mornings which includes starting all machinery, temperature checks throughout the department, setting up front of house with fresh products, setting up back of house making sure all food is prepared and ready for start of trade and that all areas are clean and tidy. I am responsible for ordering of products, rota changes, helping other colleagues with the daily running of the department, serving customers whether that be taking their orders at the till, making different coffees, cooking or serving. I work closely with other departments too as sometimes we will need to help out if they have a shortage of colleagues or we are extremely busy.

Qualifications & Certifications

food safety

Knowsley Community College

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