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Miller - Travel Agent - Chesterland, OH 44026, USA

Lisa Miller

Chesterland, OH 44026, USA


For those who know me well, I probably don't need to list my skill set in the travel industry. I've been an agent, manager, or agency owner for my entire working career. The past two years has been in a different capacity, however - I'm a supplier of negotiated and net international airline reservations. We supply bulk (net) fares to retail agencies, groups, cruise lines and tour operators. It's been an educational experience, and has given me extensive knowledge regarding international air travel, destinations, and also a second GDS system, SABRE Red. I'm currently working in this capacity full time, but unfortunately the position doesn't allow me to work remotely or service the clients I have had for years.


Travel Agent


31 years of experience in the travel industry. Expert level Apollo GDS system user. Experience with corporate travel management, group and incentive travel planning and execution, leisure travel planning, and special interest travel. Niche areas are corporate travel and high end leisure travel. Excellent in qualifying clients needs and closing sales, with an emphasis on detail and customer service.

Work History

International Airlines Consolidation Sales

Elite Tours and Travel

From April 2013

Front line reservations in a fast paced, demanding environment. Requires maximum efficiency and time management to ensure that the best pricing is obtained for clients and maximum profitability for the company. My position is individual air and land arrangements in various international destinations. We specialize in Israel and the Middle East, but also offer negotiated rates to Western European and other trans-Atlantic destinations. I also book air for retail travel agents across the U.S.A. The GDS system used is SABRE, and I've become fairly adept with the platform when used for airlines reservations, pricing itineraries and general daily use. My comfort level on SABRE is considerably lower than it is on Apollo, which I used for over 30 years to book air, car, hotels, group travel, and vacation and cruise packages. Fare construction and storing of both published, commission earning fares as well as net, negotiated fares in partnership with Star Alliance (United Airlines & partners), Sky Team (Delta and partners), US Airways and El Al. Elite offers fares below those published by the carriers directly, online or elsewhere and the customer base is throughout the United States. Speed and sales are the major focus, with customer service a far second. This has been difficult for me, as my own agency was built on relationships and referrals. There is unfortunately no VPN network provided that would enable me to provide service to non-international clientele or existing clientele


TravelCorp International LLC

June 1997 - June 2012

Owner and agent, full service retail travel agency. Apollo GDS system utilized; expert status achieved. Managed all major corporate account sales and recruitment. Additional extensive experience in group/incentive sales and high end luxury reservations. Detail oriented and able to handle multiple taskes quickly and efficiently. Additional duties included ARC reporting, commission negotiation, new client development, and relationship building with preferred suppliers.


TravelCorp International, LLC

March 1997 - May 2012

Full service storefront agency owner and agent. Duties included management of our largest corporate accounts and VIP's, luxury leisure travel reservations, incentive and group travel planning and execution. Additional responsibilities included negotiating commission levels with suppliers, establishing relationships with key industry contacts, monthly accounting summaries as requested, and agent performance reviews.

Corporate Accounts Manager

Hallie's Comet Travel

January 1989 - June 1997

All aspects of corporate travel management, including reservations, recruitment of new accounts, profile management, and quality control. Also responsible for group and incentive travel planning from conception to completion. Developed clientele in the luxury and high end travel niche. Apollo GDS and GlobalWare systems.

Travel Consultant

North Shore Travel

February 1983 - January 1989

I was responsible for arranging both corporate and leisure reservations in a fast paced environment. Gained extensive experience in both areas, being promoted to Senior Agent after 2 years. Duties included all phases of travel arrangements utilizing Apollo GDS system as well as personal communication. Emphasis on sales, performance, and accuracy.

Qualifications & Certifications

Travel and Tourism

Southeastern Academy of Travel and Tourism

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